They are pros and courteous. Excellent customer service and communication through the process or custom-ordering my car and having it arrive.

Excellent service all the way around from Jason as our salesperson to Shane patiently explaining the intricacies of all the functions of the X7! Would highly recommend Gebhardt to anyone considering a BMW!

Fantastic experience, which is not something you'd generally say about buying a car. No pressure or back and forth. We traded emails on what I was looking for and then showed up, signed papers and I was done. Very professional and courteous staff all around. We just purchased my wife a vehicle from here and I was so impressed I came back a month later to buy one for me! I'll be going back for years to come.

Friendly and quick service. Great car Drives well. Good electronic Hugs the road well even obtain weather

I've been a customer of Gebhardt for decades now, and have never been let down. We finally decided to spend the grandkids money on a new Z4, and John Tynan was professional, all the good stuff, and helpful during the transaction. I especially liked that he adapted his approach to us, everything taken care of, no droning on about details already covered. Overall, a straightforward, enjoyable experience.

I appreciated that James and Ryan allowed us to return the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisingly little about the cars and the sales process, and he does not follow through on anything he says he will do without several reminders. Ryan seems to be very knowledgeable, and I would have given him 5 stars. But he is a manager, and he should not have let so many promises languish. Furthermore, he should not have allowed the incomplete CPO inspection that was sent to BMW and then had to be re-done. The whole process of getting the small amount of promised work done on the car and getting it "CPOed" ended up taking a month after we the day that we made the purchase. I think that the manager must take some responsibility for this long process. As for the actual financial deal, this was done by Lucy. She was a fast talker, and we felt that she misled us about the extended warranty and service options. And we ended up without receiving the documents with the key information about the options that we had selected. We did appreciate Todd for sitting down with us the next day and explaining clearly to us the things that Lucy had glossed over. He also gave us the documents that Lucy had not given to us. Overall, we are not really upset about our experience; we just felt that James and the rest of the team should have paid more attention to the details that would have made the process smoother and more efficient.