Great people to work with. Worked with Paul (service writer) previously, and he is the best by far. Customer service seems to be job #1. Communication is always very good, which is a challenge to many companies. Sales department is also very good, and Michael Griffiths was great to work with. I highly recommend Capitol Ford.

I bought my vehicle through Capital Ford & recently took it back for regular service, and they exceeded my expectations.

My salesman Richard was very professional from the beginning to the end of the online sales process. I highly recommend this dealership and ask for Richard!

Sometimes it's the imperfect transactions that give staff the opportunity to shine. That was my situation. Multiple issues popped up before, during and after the sale. Each time (with some strong urging) staff addressed the concerns. Before the sale had some pricing ... "discrepancies" they fixed. During the sale we noted the vehicle had a lot more miles on it that stated. And after the sale, there was a listed feature that wasn't on the vehicle (human error on the listing). Each time something came up, they made it right. No one can have the perfect experience every time. I think it's how you handle those cases that set you apart. I did have to go over a few heads to get that resolution, thus the 4-stars, but in the end, they did alright in my book.

I had some concerns about my car. I have the oil changed as recommended. I recently had a recall and took it to the dealership. I was told I needed to have three different things that were expensive. I was shocked, so I brought it to Capital Ford for a second opinion. It seems I did need to have them done . I had two of them done and will get the third done soon. Thank you .

Although I haven’t made a purchase yet, I wanted to take a moment to recognize Jadon Shy for his outstanding service. He was friendly, helpful, and knowledgeable, and truly stood out during our interaction. His professionalism and attentiveness made a strong impression, and I appreciate the support he provided. Thank you for fostering such a positive experience.