Vehicle still sounds horrible. They replaced a motor several months ago. We have took it back because of how it sounded and was running. Then, the vehicle would shut off then when you started it again it would just shake and shut off. Checked under the hood after the vehicle was off for a while and checked the oil. Oil blew everywhere. Had it towed to the dealership. Paid out of pocket for them to replace what they needed too. Picked up the vehicle and it still sounds absolutely horrible. They claim everything checked out okay.

I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for our repairs. In addition, when we picked up our van the service manager Russ came out to speak with me to ensure I was completely satisfied with my repair. Both did a lot to ensure we left completely satisfied and this was an AMAZING customer service experience! The level of care and concern was refreshing,.

Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.

I had a coupon for $50 off but forgot to present when I paid. Would not refund the next day when I called.

Took my Chevy traverse to get the suspension fixed . Spent $1000 of dollars and it’s not fixed . I have called Russ the Manger several times leaving messages with no return call . I plan on calling main owner to try to get my car fixed . Don’t take your car here !!!

Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.