Took our car in for an airbag recall, the day after the work was done, the airbag fell out of the steering wheel while my wife was driving. Needless to say that I am dissatisfied.

Service Team is excellent! Parts were ordered, and my truck was ready in about a week. The arrival of the parts is what took the longest (no fault of the dealership).

Responsibility, integrity and customer service are terrible!!! We bought a $64,000. RAM truck from them. The CARFAX said there were no accidents but the back bumper was dented and pushed in. We inquired if there was any damage to the rest of the truck and were assured there was not. When we took it to our paint and body shop to get the bumper repaired, they showed us several things that indicated the side panel definitely had been poorly repaired and painted and that most car dealerships should have been able to see the cheap repairs. We were delayed in addressing the issue because of a cancer diagnosis, surgery and treatment shortly after our purchase. We took it to Mike Barko, the current General Sales Manager. (the people we worked with no longer work there) We told him we hoped they would split the cost of the repair - their share being only $1000.-1500. After discussing with his boss, they absolutely refused and indicated that we might have wrecked our truck after the purchase. These people do not value repeat business or the integrity of their customers.

Had to have my truck towed after a breakdown. Went back after they were open to explain what happened and they inspected and identified the issue and corrected it. Did a fluid flush and I got my truck back and it is running great again. 2009 GMC Serria 2500.

I’ve purchased 2 brand new trucks in the past,my family as well has purchased their vehicles from Wilcoxson and have always taken the vehicles back for maintenance or whatever the case may be, my 2003 GMC truck was badly vandalized the weekend of the 4th of July to where the driver side door lock and steering column were severely damaged, had the truck towed down to Wilcoxson and was told parts were on back order, I get that sometimes it happens,the way I found out was I called and was informed, no follow up with the service department whatsoever, I called this past Monday to the parts department instead of the service and they informed me that they were in (supposedly) haven’t received no follow up from the service department to confirm it.I’m starting to regret having taken my truck down there for repairs, I hope that everything is fixed correctly,if not I will definitely return till it is,

Love this place. Everyone is friendly and welcoming even though they seemed pretty busy. The staff in the service dept are super kind and helpful! Highly recommend Wilcoxson!