Tell us about your experience with Westside Lexus.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
administration Dept.
parts Dept.
collision center Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Jeffery and Marlene Das Chagas made the whole process painless and have had great follow up. We'll be back!
I had a great experience at West side Lexus. Jay Brown was quick, friendly, and made the whole process smooth and easy. He was very helpful over the phone before I came in, answered all my questions, and made sure everything was ready for my appointment. When I arrived, the process was seamless—I was in and out within two hours. Excellent customer service. Highly recommend!
not all the people work here are respectful and listen customer's concern. also they don't provide clear information about your warranty coverage.
I cannot say enough great things about my experience with Westside Lexus. From start to finish, the team made my car-buying process seamless and enjoyable. Their follow-up process since my last purchase has been outstanding, and there was never a doubt in my mind that I would return here when it came time for my next vehicle. I had the pleasure of working with John Loving, who went above and beyond to help me find exactly what I wanted. One of my first interactions with him was a FaceTime call in the summer heat, where he walked me through the inventory garage to show me color schemes available for my new car. That level of effort and commitment set the tone for the entire experience. John was honest, straightforward, and communicative every step of the way. He respected my budget, gave me clear direction and options, and truly made the buying process a breeze. I also had the joy of reconnecting with Judy Patureau, who I had worked with in the past. Judy has such a wealth of knowledge and such a warm, generous spirit that she immediately put me at ease. I enjoyed working with her so much previously that I knew I wanted her involved again—and she went out of her way to come in during her scheduled vacation just to be part of my car-buying process. That kind of dedication and care is rare and speaks volumes about the way she values her clients. Finally, I worked with JT Teodoro in financing, and he was fantastic. He took the time to explain everything thoroughly and turned what could have been the most stressful part of the process into an easy, straightforward experience. Westside Lexus has an incredible team, and I feel very fortunate to have worked with John, Judy, and JT. Their professionalism, communication, and genuine care made all the difference, and I would recommend them without hesitation to anyone looking for their next vehicle.
Had a great experience working with John to get the vehicle we wanted at a good price. He kept us informed of the vehicles we were interested in and was very knowledgeable of all the vehicles we looked at. He showed us other cars he thought we might be interested in and was easy to communicate with. He is a very good sales person for any customer to deal with.
Daniel is an excellent service advisor. Straight forward and no run around for repairs needed. I bought all my vehicles from Westside Lexus and only service and maintenance here. Thank you
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.