I gave a deposit for a 2023 certified GX 460 with 16,000 miles. The car came in after all the extra charges at just over $60K. I saw the car online it was supposed to be in terrific shape which is why I was willing to drive a distance to buy it. Turns out the car had a damaged bumper. Apparently the previous owner had backed into something and creased the bumper. There was no way to fix this damaged bumper properly without replacing it. This dealership was unwilling to replace the bumper and suggested I pay over $1500 more. The sales person was excellent and couldn't have been more apologetic but the extra $1500 was out of his control. I got my deposit back and walked away from car. They wasted my time.

I got preowned certified Lexus RX, it has a few problems since I get it, but that dealer tried to address all the problem as a reason for bad use to not taking their responsibility, service advisor, wasn’t helpful at all

SHORT VERSION August 16, 2025 Maintenance & NEW Rear Brakes (Rotars & Pads) August 28, 2025 Return because rear brakes sound like an accordion as soon as I start pressing them, 10x worse when it has rained. I WAS TOLD it’s because the front brakes should be replaced because rear brakes are now taking all the brunt of SUV braking. I HAD FRONT BRAKES DONE. INTERESTING INFORMATION…I was moving to South Carolina (DRIVING) on August 30, 2025…Service Rep knew this! By August 31, 2025 the noise was back…on a $60,000 Lexus SUV bought NEW off Lexus Rt 10 lot AND ALWAYS serviced by them. November 24, 2025 Returned to NJ to have SUV serviced & have them FIX the problem. 1. Asked to ride with Service Manager BEFORE SUV touched…my request completely ignored. SUV serviced & told noise could not be replicated. 2. Finally rode with Service Manager, because I told Carlos (Service Rep) that I was not leaving until I rode with SM. 3. Told by SM that it was either dirt or faulty parts that were causing noise (oh yeah noise was heard…lightly but there) he said that rear brakes (rotar & pads) would be replaced. 4. SUV returned & told everything was replaced & checked…”no more noise” LESS than a week later and noise is back AND WORSE than before!!! I BELIEVE that the brakes were ONLY greased & not replaced OR something was damaged on the rear suspension when the rear brakes were replaced the first time. Whatever it is ITS HORRIBLE and as a paying & loyal customer it’s UNACCEPTABLE & DISAPPOINTING. The worse part is that since they knew that I was moving to South Carolina they took me for a fool and now I’m driving a $60,000 SUV that sounds like an accordion OR The Little Engine That Could…clunk/clunk/clunk…as I press the brakes…WET ground 10x worse!!! NEVER WILL I TRUST ROUTE 10 LEXUS…shame on them!

Angela’s professional assistance and patience throughout the car-buying process made everything smooth, trustworthy, and enjoyable. I truly appreciate her sincere service and dedication.

Buying a Lexus? This may be a bit long, but, if you are seeking a great car buying experience, LEXUS of RT 10 in Whippany is the place to go; and Pete Posterino is the salesman to see. First, let me tell you that the moment you walk into their showroom, you are treated courteously and with respect and professionalism. They advertise that they offer white glove, red carpet service and believe me, they certainly do. It is easy to see why. They are a team of professionals who work together to give their customer the best car buying experience ... not just for a sale today, but so they will be happy and satisfied first and come back again and again and send their friends. Pete Posterino definitely proved this time and again. Let me tell you a little story: I bought a 2015 Lexus E350 from Master Certiified Sales Consultant Pete Posterino. My experience was over the top. After 6 years or so, I decided to give the car to my niece, who liked it so much at the time, and thought I would try a different make and model. I owned the new make and model for about 4 years or so and just could not "forget the feel" of that great Lexus ride. So, I decided to go back to Lexus. This time, being a bit older, I wanted a smaller car. I called Lexus of Rt 10 and asked for ... you guessed it ... Pete Posterino. Oh, yes, I was so pleased Pete was still there after 10 years. I asked about the LBX, which I saw online. He took the time to research and confirm that it is only being sold overseas and there is no news on it being sold in the USA anytime soon. He suggested I come in at my convenience to take a look at the UX ... no sales, talk, just answered all my questions with patience and was so very courteous. Just said, come in, take a look, test ride it to see if you like it. While on the phone, he also looked into any other information I requested. Well, it took me over 5 weeks to finally make an appointment with Pete to take a look at the Lexus UX 300H. I loved it! During the entire "sale" time, I felt very comfortable ... Of course, I know he was interested in selling the car, but I can honestly say, he was just as interested in truly satisfying my wants and making certain he responded to all my questions. If they were important to me .... and they were ... they were important to him. The process went smoothly with no stress and no drama. He was exceptional taking so much time with me making sure I was happy and chose the car and color I wanted. Yep, I bought the car a 2025 Lexus UX 300H I was right in going back to Pete ... happy the first time and certainly happy this time. Will I recommend Pete Posterino and Lexus of Rt 10 again and again, you bet I will! Thank you, Lexus of Rt 10 ... thank you Tom Maoli for your wonderful staff who do treat customers like celebrities. And to Peter Posterino, thank you for all your help, your untiring time and patience, your humor and most of all your honesty. Certainly, I will recommend you to family and friends. Thanks Pete.

We’ve had the pleasure of working with Angela Malanga multiple times when purchasing our family vehicles. Angela is incredibly knowledgeable, kind, and patient, which makes the car-buying process smooth and stress-free from start to finish. She takes the time to understand your needs and always ensures you feel confident in your decision. Angela truly goes above and beyond, and it’s clear that she genuinely cares about her clients. She makes what could be an overwhelming process feel easy and stress-free. We can’t recommend her highly enough.The dealership itself is also very well-run—clean, professional, and welcoming.