Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E.

The service department is second to none at Walnut Creek Ford. They will bend over backwards to meet your needs. If you're looking for the best Ford service department in the area, look no further.

This is a review of Roy, a service advisor at this Ford dealership. He went beyond the call of duty to take care of a minor problem with my daughter's car. Kudos! Thank you Roy!

Brought my GT500 into Walnut Creek Ford, first time using this dealership and had to drive about 20 miles out to their location. Worked with Roger and he expedited my service and got it resolved so fast. I didn't purchase my car from this dealership but I will most definitely be using their service department in the future; driving 20 miles is well worth their great customer service, besides doesn't take long in that car:) Thanks for an exceptional job done!!!

My wife wanted her next car to be red rather than boring white like the old one. When we arrived at Walnut Creek Ford, the sales person, Nick Palacios, asked what kind of vehicle we might be interested in, and we said, "A red one." He said, "Well, I believe we have some of those." In fairly short order, we leased a red Ford C-Max Cynergi plug-in hybrid at a fair negotiated price. Then, when we worked with the finance guy, Pat Nealon, he sweetened the deal with a free coating/detail. We especially appreciated the clear information from Nick and Pat on the trade-offs of leasing, financing, or purchasing. We had never leased a vehicle before, but this situation, with developing technology and excellent incentives, seemed to favor leasing. No pressure, no tricks, just friendly answers. When we took the car to the service department a week or so later to have the coating done, the car was ready when promised and was glowingly clean and shiny. I've bought many new cars before, but this experience rates up at the top.

We bought our new Ford Edge from Walnut Creek Ford because of the professional experience we received from Sherri Wicksten. She answered all our questions without hesitation, she really knows about the cars she is selling. She did NOT start off by saying "what can I do to get you to buy this car today", When I hear that from a dealer, I just walk out. We have never felt more comfortable buying a car, and would definitley go back.