They lowballed my trade at 3000 and offered me a Crosstrek Limited at full price (36k) as our starting point and seemed surprised when I didn't want to continue our conversation. I ended up with with 10k for my trade and a Crosstrek Limited at 31k. Check Puyallup, Bellevue, and Kirkland before coming here. Justin managed to fumble a pre-approved Subaru owner on the trade and purchase of a new Subaru.

I would give zero or negative stars if possible. This dealer is deceptive, dishonest and disrespectful. Though I was contacted by them through the Costco auto program and Alyssa told me I'd get a least a $1700 discount, when I went there they wasted my time trying to gather financial info about me first, and then refused to give me any price for the car I was interested in unless I signed a form committing to buy the car in advance. They took 1 and 1 /2 hours of my time, including an inspection and test drive of my car for trade in. Then they refused to tell me what the trade in price would be, or any pricing info, unless I went through their "process" of signing a commitment. Alyssa, my contact, disappeared many times without explanation. I don't know what that was about but maybe to put pressure on me or make me feel disrespected? She then brought in a manager, a man whose name I didn't learn, and she refused to give me his name when I emailed her later. He did the inspection and test drive of my car for trade in. He consistently refused to give me any pricing info even though the Costco program touts hassle free up front pricing. I eventually walked out and emailed them later, again demanding the Costco price and trade in value. I pointed out that Costco has a hotline to report dealer abuse (which I have now done). Alyssa responded to my email sent after I left and demanding the Costco pricing with a "quote" for the Costco discount of only $1225, and I had to buy a "required" protection package of over $800. She said my car was worth only $200 though I had a Carfax offer of $2,000 which I mentioned to her manager. I later found a wonderful and honest dealership who gave me a substantial discount on the MSRP, far more than any Costco discount, and offered me $2,000 trade in. And did not attempt to charge me for any protection package nor claim that any was "required." Avoid these dishonest bozos. Show less

We purchased our 2015 Subaru Forester at Walker's so I thought they would have our back when we needed a diagnostic inspection on the CVT. I already knew the CVT needed replacing because I took it to a non-Subaru 3rd party garage first for diagnosis and they confirmed full CVT failure. Subaru Corporate then informed me I needed an authorized Subaru dealer to confirm the CVT failure before beginning a warranty claim so we took it to Walker's. I told all this to the service advisor assigned to me and he promised they could/would confirm the CVT diagnosis with a single $200 diagnostic fee. Later that day he calls me to say Walker's needs to charge me another $570 to tear apart the transmission pan and inspect for excessive metal debris, bearing, belt, gear, and gasket damage. I asked him would this inspection finally confirm the CVT failure I had already confirmed with the independent garage. He could/would not say if this additional test would confirm the problem. I asked him to provide a Not to Exceed estimate for identifying the problem. Again he could/would not. At this point RED FLAGS were everywhere. So I called two other local Subaru dealerships. Both confirmed they could/would be able within 95% accuracy diagnose my CVT failure with a single $200 diagnostic test/fee. Additionally, they verified that when the CVT fails on a Subaru corporate replaces the entire CVT, not individual bearings, belts, gears, gaskets, etc. It is all or nothing, meaning any additional tests are meaningless and unnecessary once the CVT is diagnosed as failing. So I took it to one of the other dealerships and within a 30 minute test drive (something Walker's never offered or performed) they confirmed the CVT failure diagnosis allowing me to begin my warranty claim. Two Washington State laws protect consumers against these kind of auto repair estimates. 1. The Automotive Repair Act (RCW 46.71) 2. The Consumer Protection Act (RCW 19.86) I encourage anyone who had similar experiences with Walker's to file a complaint with the Washington State Attorney General's Office. Better yet, save yourself the hassle and stay clear of Walker's.

I want to compliment Arman on providing excellent service- he was friendly, gave a complete report of the situation with my car and walked me to my car when it was ready. He apologised for the faulty washer on a brand new vehicle. Thank you Arman !

I would give zero stars if I could. I had the most dishonest experience at Subaru of Renton. My 3-year-old car with 27,000 miles had a CEL, EyeSight, and VDC lights on. * The Lie: Advisor Madison told me my oil was "sludgy" to blame me for engine issues. * The Proof: Their own technician’s video stated the oil was "thin" and fine. * The Upsell: They claimed I needed a $2,000 engine teardown and thousands in cooling system repairs (radiator, hoses, etc.). * The Reality: An independent inspection proved the cooling system is fine and the issue is a VVT solenoid—a powertrain part they should have replaced under warranty in an hour. They are trying to bypass the 60k-mile powertrain warranty by creating a "pay-to-play" barrier with a $2,000 teardown fee. Do not trust their multi-point inspections; they are used as a tool for predatory upselling. DO NOT GET SERVICE HERE. Do your research and find an honest and independent mechanic.

I’ve purchased 3 new Subarus from Walker’s Renton Subaru since 2019—but I won’t be returning. The service department is unresponsive and dismissive. After a poor visit, I contacted Service Manager Tyler—he ignored both my email and the message I left with his advisor, David. That lack of response says everything about upper management’s mindset: this dealership is focused on profits, not people. They’re happy to sell you a car, but won’t support you after. Sales Manager Michael was professional and genuinely tried to help, but since sales and service operate separately, there wasn’t much he could do. On top of it all, they now charge a 3% credit card fee, even for oil changes. After years of loyalty, I’m done. They’ve lost me as a customer—not just over the fees, but because of how little they care once the sale is made.