Tell us about your experience with Step One Buick GMC Cadillac Pensacola.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
management Dept.
administration Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Very much so. DeSean Coker has been the main reason we keep our cars serviced at the dealership. DeSean has worked with us for more than five years and is a joy to work with. He provide us with details of work to be done and the time to be completed. Courteous and professional! If called with a question, he promptly return the call and provide answers and consults with the service department mechanics to ensure he provides the correct answers to problems.
Shelli did an amazing job regarding the my purchase of my 2026 gmc denali truck. I will refer anyone I hear of who is interested in buying a new vehicle to her and step one.andy
Great dealership experience, they had a 5 series I was interested in, and were fair on my trade in. Super quick to respond, not pushy, very helpful, really balanced 'supporting' the purchase. James was highly communicative and sent a bunch of info on the car I wanted, and he and Mr Pink and I were able to come to terms on the trade in value. Would absolutely buy from these folks again.
I purchased my Buick in 2021 and I have it serviced at the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent job just recently, Hat Tip to the mechanic and the shuttle drivers, John Henry and Noah. My Service Dog Jack loves the place. Scheduling was also excellent. Liam Holliday
We would recommend Brad Howard our salesman he was very thorough and informative about our purchase of our 2025 GMC Denali Ultimate. We love the truck.
Enjoyed buying my new car. Shelli was great! Pleasant experience! I love my new encore !
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.