Sorry to hear others had a bad experience. Mine couldn't have been better. Rashad was my sales guy and was great to work with. Got a good deal on a 2024 Venza and my wife is thrilled. Jason in finance got us a great rate and made the (tons of) paperwork flow smoothly. The waiting area was nice and the staff were friendly and efficient. We left feeling very satisfied with the whole experience. No problem recommending this dealership.

3 stars — Good outcome, but a serious process problem buyers should know about. I'll start with the positives: my 2026 Toyota RAV4 Hybrid arrived on time, the delivery was smooth, and I'm genuinely happy with the vehicle. Salesperson Cohen was helpful and professional throughout. This review is not about him, and it's not about the car. It's about a dealership policy that blindsided me after I had already made significant financial and logistical commitments — and that I believe every potential buyer deserves to know about upfront. When purchasing a vehicle from incoming inventory (factory orders aren't available through Toyota right now), this dealership requires full payment — we're talking $50,000+ — weeks before the vehicle is delivered. Not a deposit. Not a hold fee. The entire purchase price, in advance. I have purchased multiple vehicles over the years and have never encountered this at any other dealership. After my experience, I called several other Toyota dealers in the greater Seattle area — none of them have this policy. Here's what frustrated me most: this was never mentioned during our negotiations. Days after my first visit, I was contacted and asked to come back in to finalize paperwork and "bring my checkbook" — which any reasonable person would take to mean a deposit to hold the vehicle. It was only at that final visit, at the last minute, that the salesperson disclosed they expected full payment on the spot, weeks before the car would arrive. I asked the finance manager to explain the rationale behind the policy. He was unable to offer a coherent one. The closest thing to an answer was that it was simply easier for the dealership — which, with respect, is not a justification that accounts for the burden placed on the customer. If you're considering purchasing incoming inventory here, ask about payment requirements before you negotiate or commit to anything. The car I got is great. The process of getting it was unnecessarily stressful — and it didn't have to be.

I recently purchased a new Toyota Crown Signia from Toyota of Kirkland. While I’m very happy with the vehicle itself, my experience with the purchasing process was frustrating and disappointing. During the transaction, a vehicle theft protection program was added to my contract by my salesperson, Liz Foster, without a clear explanation. I only discovered this add-on after I had already signed the paperwork. It was not presented to me as optional, and I was not given a fair opportunity to accept or decline it. When I raised the issue, the finance manager, Lindsey Refvem, stated that the add-on was non-refundable. However, since I paid cash for the vehicle, I have reason to question whether that statement is accurate. This lack of transparency felt deceptive. Purchasing a vehicle is a major financial decision, and customers should be able to trust that all charges and add-ons are clearly disclosed and explained before signing. I strongly encourage anyone considering buying from this dealership to carefully review every line of the contract and ask direct questions about any additional charges.

Had timing cover resealed. Had to fight hard to get it covered under warranty even though it was leaking. When at home after the work was done: Open the hood then to find loose bolts in my engine bay from the work done. I've taken it back twice and I asked them intially when they did the work to check every bolt and they didn't obviously because I'm still finding loose hardware. They also left a tire tread tool im my engine bay underneath the intake box which I fished out with my hand. I'm trying to take my truck to a different dealer now because they don't want to look at my truck anymore even though there may be other stuff loose: I was told no for this over voicemail straight from Josh that the service manager and he said that the main manager said no (Shawn). Found 2 bolts fasteners missing and 8-9 bolts that were left loose and not tight at all.

I bought a vehicle in the last six months from Toyota of Kirkland. Very dishonest employees, especially in the Finance office. They added fees and didn't include them in any paperwork that they provided on the day of sale. Once I figured out that something was wrong, they finally fessed up and gave me a refund. They never apologized. They lost me, a repeat customer, forever. Avoid these flim flam men at all costs.

This dealer will never get my business again. I was bait and switched on the warranty and they charged ridiculous markup during Covid. I will choose to shop at places that didn’t take advantage. Avoid this dealer at all costs.