Our truck blew a high pressure radiator hose a thousand miles from home and after calling around, these guys were the only ones that said they could get it fixed that day or possibly the next. When we got there, not only did they have both parts that we needed in stock but the tech was very very nice and had us back on the road in about an hour. Everyone we spoke to was very kind. They could have easily told us that they were so backed up with other repairs like the other dealerships, but they didn't and for that we are forever thankful.

I’ve bought a 2020 ford explorer an I have had tons of issues. It’s been 8 months since I’ve bought it an at least 6 of those months it’s been in the shop multiple times it’s poor business an when u call them it’s the same old run around never in my life time will buy a another vehicle here or send anyone here. I’ll gladly post about an let all kinds of people know near the Preston area

Service was great. Extensive timing chain/phaser work taken care of with no problems. One dealer didn't even want to fix the issue. Had a great warranty and they had no problems dealing with that. About as easy on my end as you can get.

Very impressed. No pressure, very thorough and patient with my buying process. Will highly recommend!

A simple dent in quarter. And they took 2 weeks to fix. Should of been 3 days. Added a bunch of repairs and sent to insurance twice the price of quote. Even though I said over and over I will self pay. Sad thing is I do this work at Ford motor right down the road. I just don't have the equipment at home. I can cut out and replace a quarter in 3 days. They take 2 weeks to fix a dent. Severe mismanagement. Its sad a Ford worker gets treated like this from a Ford dealership.

Everytime something goes Wrong with my truck I call the maintenance department and they always tell me that it’s gonna be three days before I get my car back I told him a check engine light was on and he said oh yeah it’s gonna take three or four days to get to that and I ask him if that would hurt me to drive this thing with the check engine light well he act like he didn’t care I said do you have a rental car because I have full coverage on my truck oh no ma’am we have no rental cars I’m getting so sick of that guy back you’re in and service department he acts like he don’t care and it’s always 3 to 4 days they’re going to have your car I mean I wasn’t really born yesterday but I thought that they had special people back there like they’re certain people that change all their certain people that it’s a mechanic that they look at engines and things like that but I could be wrong now in this town and country Ford but I Telya I think my next car is going to be a Chevy because I am so sick of this town and country Ford I wish somebody could please help me I will be sending a letter to the main office at Ford see if I can’t get something done it’s not like my truck goes over over there every day because it doesn’t