I took my car to them to replace my shocks abs after they put my back tires on the screwed the bolts in wrong and too tight that it was so hard to me to take them off they had to be broken off just to get my tire off.. worst experience ever, never will I bring my car back to this Acura sussman!

Brought my Acura in for service on 2 separate occasions for 2 different issues. Everything was explained in detail. The staff was very friendly and courteous

Disrespectful, pompous and arrogant. I’ve never been so poorly treated bu people in business. Lkeep this in mind when thinking about where to by an automobile.

Howard Leopold was the one who greeted upon arrival. After finding out which car make and model we was looking for. He was condescending and talked to us in a demeanor in which was patronizing us. He walked off saying "Then you have to look at a cheaper car." That's unprofessional. ' We decided to go to Elite Acura in which to get our MDX. He has since called us multiple time and upon picking up, was STILL condescending and belittling us.

Took our 2012 Acura MDX for an oil consumption test. During the First test attempt my husband discovered that the oil level was way above the recommended mark on the dipstick when the test started. He took a picture of the discovery and at the end of 1000 miles run as required by the test, came back to the dealership to get the test results. Sussman service technician measured the oil level and it was on the lowest dipstick mark and they said that this level of oil is normal. Then my husband showed them a picture of the dipstick from the date of the start of the first test. The service manager came out (dont remember the name) and said that this picture is not valid and he does not know where it came from and insisted that that the oil amount they put in was normal from the beginning and was not overfilled. My husband explained that the car burnt more than a quart of oil per 1000 miles. So they suggested to perform a second test and my husband agreed. Second attempt at the same test, they filled the oil up to its recommended marks (my husband checked the oil dipstick again). After 1399 miles, he came back and David our service adviser confirmed that our vehicle does have the issue of excessive oil consumption as reported on the service invoice to be exact (Vehicle is consuming 1 quart per 799 miles). David said, they will get the paperwork ready and will give it to the Service manager for review. Over a month later, NO response from the Service mgr or the dealership. We have made several phone calls into the dealership and each and every time, we were told that the Service Manager is busy. At this point, we have contacted Customer Relations and opened a complaint case against Sussman Dealership. Our case manager reached out to the Service Department and as a result, the dealership requested that ANOTHER test is to be done. OK... my husband comes back again, they change the oil and when my husband got back home to check the oil level, guess what? The levels are OFF the chart. At LEAST one quart. more overfilled. And just an FYI, we have a picture of oil levels prior to every test. And another fact to this situation, is that my husband brought our car to this dealership for an oil change for the past 4 years, and the oil never been over filled! From the facts above, one can only conclude, that the service team and the dealership does not want to take responsibility or ownership of the problem. The run around, the deception and dishonesty of these people should be made public and Acura customers should be ALL aware. Thank you for reading. Hope this is helpful. WE will NOT be returning to this dealership, EVER! If i could give them 0 stars I would.

I went on April 6 to try and trade in my vehicle for a lease. Everything was fine when I got there. People we nice greeting me as I walked in the door. Once I sat down and told them what I was trying to do and the went to look over my vehicle. While waiting for them to comeback, all I heard was people in the back talking about my vehicle like it was a piece of crap, which made me very upset. After that, the manager walked in, never shook my hand. I put my hand out to grab my keys and he literally went around my hand and put them on the table. The lady who I met with sat down and had a disappointing look on her face, so I already knew what was about to happen. The manager went on for ten minutes talking about a bunch of crap, saying I needed 6k dollars to put down and made me feel like a nobody because he felt like I couldn't afford that much because most people don't walk around with 6k dollars in their pockets. After talking, he walked out, still never shaking my hand and said have a good weekend. I got the same from the sales person. There was no sorry sir we couldn't make things happen. Never even tried to see if anyone would do it or came back with any numbers. But little did he know I had 6k dollars that I could have put down. I actually had 9k dollars that I could have put down if I wanted to. My whole purpose was to try and find someone who was willing to help me out and made me feel like they really cared, even if it was a lie. But I was labeled as soon as he walked through the door. I knew already that I would've had to put money down. I hope that manager reads this review and remembers who I am and I want him to know that I'm a firm believer in karma and he should be ashamed to treat someone that way. I will never set foot in this place again.