Really came through on my 2023 Bronco. My original 2021 4 door automatic order was delayed again to a 2024. South Bay Ford had a 2 door manual on the lot. Because of the issues on my original order they gave me a great price on the 2 door that more than made up for loosening 2 doors and the automatic. After driving it now for a few days I’m very happy with the quality, price, and South Bay Ford (not so much for Ford Motor Company with their total lack of communication and ability to produce my original order)

I bought out my Lincoln lease yesterday and Kristopher Jensen the finance manager helped me - I planned on refinancing with my credit union - the next day when my credit union requested specific details on the paperwork that I needed to change because of their policy I called Kristopher and he responded right away, re-did the paperwork the way the credit union wanted them, and he went above and beyond to help me. He was kind, explained everything in my language so I could understand it all and did it all in record time. I love my Lincoln when I leased it so I am buying it (Lincoln MKC)and he made this process so easy even when my credit union was difficult - he was happy to help, not just looking at me for a sale - That was so new to me - Thanks Kristopher Jensen!

Final Update! Dealership has made our deal right. Repaired all issues and gave a loaner that was better then the car we purchased. Has been active and responsive to issues and concerns. Adolfo made everything right and made us a bit more comfortable with our purchase and our family has finally begun to enjoy and love the explorer. I will recommend this dealership and give them a second chance just from the levels of concern and active responses and care they shown to ensure we where happy. ---------------------------------------------- Update: dealership has reached out and is attempting to make things right. Adolfo has helped get the explorer repaired. They have had it for about two weeks now replaced two axels and 2 wheels but it still shakes so it will be going back on Tuesday. They did give me a warranty but not the full term that was originally promised but take what you can get. Had to ask to get copy's of our purchase but got them when we came back to sign for the 4 year 52k mile warranty. ---------------------------------------------- Well our experience started out good. Walked around looked at some cars. Didn’t see what we want but then the sales men said he had something that was a lease return that hasn’t been checked in yet and shows it to us. We looked it up on the dealer website too see it’s photos it was listed at 32k. I asked if it was going to be certified used with 7yr/100k mike warranty and he stated yes since it’s 2018 and only has 21k miles. We end up having our baby the next day so we asked to hold it so we could purchase it. We did a credit application thinking we where getting the warranty and 32k price. Well dealership bait and switched us and wanted to charged 35k for the car and offered no warranty but wanted to charge me 4k for it. I ended having to make some calls to my ford board chairmen to get anywhere as we where just baited and switched by the shed car manager. Unfortunately dealer owner was on vacation so getting and form of help was out of question. Fast forward we now have had our credit pulled 13 times and the get the price to 32k. We then are forced to buy it as we don’t want anymore pulls on our credit. We get the car have It one night and it won’t start. Batteries exploded and corroded and after doing more look through there’s foreign objects inside my engine from the mechanic and nature. So it’s obvious no inspection was completed. After buying a new battery I text salesmen explaining situation and get nothing but rude response saying it’s my fault. I then call joe one of the managers and he states to bring it in for a new inspection. On my way I notice the SUV is wobbling all over the road. I bring it up and it turns out the new tires they put on it where not balanced. Not only did they give me a unsafe car for my new born child to get hurt in but they didn’t have any remorse. Now I’m hesitant to keep this car as I don’t trust it since obviously dealership doesn’t trust it and won’t warranty it. If your looking for a safe dealership go somewhere else. I can’t Believe dealership owner will operate a business this way or let his people bait and switch. I am giving the dealer owner a few days to reach out as my contact for the board said he would and if I don’t hear I’ll submit a complaint with the government for the bait and switch.

Saturday I got a brand new 2022 Hybrid Escape and I think this dealership deserve more the 5 starts. I had an amazing purchase experience with Christopher Quinn ( The seller gentleman ) who is extremely knowledgeable and amazing person. So far this is the only place that they are not charging the extra 7k for the shortage of cars during this season. My car is amazing and I'm extremely happy with the service. Moreover, The financing for the vehicle was also a great experience. Overall, I recommend This FORD dealer for new a new purchase . In addition to buying the car, we got a lunch treat as they have small restaurant in the premises. It was just an amazing experience ! I'm very thankful to the whole staff at this FORD Dealer.

Thank you Bill Knapp, for making our sales experience a great one, walked in for 1 vehicle and walked out with 2 new Ford's due to your great product knowledge and detailed experience. Alex B

I highly recommend South Bay Ford and especially Sales agent Martin Gil. He was very knowledgeable and professional. Martin really helped me purchasing the car I wanted. He was attentive and soooo patient in assessing my needs. Great sales man! South Bay Ford should be proud having Martin Gil working there. I will recommend South Bay Ford to all my friends.