Took truck in For a diagnostic. Said it would be ready by noon at 4 they said not until Monday.

The manager guy, Arturo, said that our vehicle was gonna be there twice, once on Friday and once on Saturday, but on Saturday, he didn't show up to work and drove the truck we were trading in like a lunatic; It is so utterly idiotic It makes me sick.

Cody was amazing to work with. I’m very thankful to have him finding me my ford ranger and getting me in it. It’s my dream truck. So thank u Cody for ur help. I will sent everyone to you Cody. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I ran over a piece of tire and pulled down my skid plate on it. I had been to another dealer, who did nothing for me. I then stopped at a tire dealer, who secured it partly but it was still noisy. I needed to go out of town and stopped at Heritage Ford on my way. They got me right in and properly secured the skid plate for me. They were pleasant and professional

I am a former employee and can tell you this dealership has gone way down hill. The whole dealership was sold a few years ago to Jon Weese, this is when everything began to fall apart. The original owner has regretted selling to this man. He has destroyed the Showalter legacy. Jon Weese treats his employees with absolutely no respect. He then decided to hire a horrible service manager ( Kurt) and the regional Manager Derek Kopp is also horrible. All three of them do not know how to treat people. Derek and Jon truly believe everything they do is perfect and take no blame for this dealership falling apart. The turn over rate is crazy. They can not keep employees. Because of how the employees are treated it has started to affect the treatment of customers. People vehicles are taking weeks or even months to be repaired. The dealership currently only has 2 or 3 mechanics. They have no service Manager or parts Manager. They are short handed in almost every department. The employees that are still here are trying their best and are actually amazing people, but the upper management is a nightmare to work for.

If I could give this place zero stars, I would. Their service department has had my car for 36 days with no end in sight. They kept saying the parts hadn't arrived but wouldn't check with the suppliers to find out why. I finally checked myself after 4 weeks and found out they had never been ordered. They then ordered the parts, but when they arrived, several were the wrong kind. Now they are predicting another week and a half. Throughout, my primary service contact, Kurt, lied, made ridiculous excuses, didn't return calls, and at one point hung up on me. I've gotten no response to messages and emails sent to upper management and the owner Jon Weese. I want them to reimburse me for part of my rental car expense since this delay is ENTIRELY their fault. This is not just a service department problem. It reflects on the attitude of the entire Heritage Ford operation toward its customers. DO NOT USE THEIR SERVICE CENTER OR BUY A VEHICLE FROM THEM.