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For outstanding service and automotive expertise, Serramonte Ford and Service Advisor Pamela Latorella Yaeger are unbeatable. The safety and performance of your vehicles and an excellent customer experience are top of mind for Pamela. She and the techs in Serramonte Ford’s Service Department exceed expectations every time.
It was great and professional to me. Answer all my questions Brian was great and helpful
The lead advisor Marcus is friendly, kind and honest - Excellent customer service. My car works great after picking my car up from your shop. It has been three years where I experienced a sound like metal to metal when I hit the gas and the brake, now it’s gone. When I back out of the parking lot, the screeching sounds I hear for years have disappeared. All the warning signs when I drive have been fixed that the Towne Ford Shop in Redwood City failed to repair. As a woman, it’s hard to get someone to take you seriously when dealing with car repairs, but Marcus gave me respect, went out of his way to introduce himself to me and shook my hand when I was about to pull out of the lot. Colma is out of my way as I live in the East Bay, but I will be bringing my car to your shop to get Marcus to assist me again. I will also be recommending your shop to people I know because I was treated right, and my car was correctly repaired.
Great and professional service! Brian is amazing at his job and was very straightforward with me. Best service advisor I have ever encountered
Had to drive a ways to get there but it was worth the trek and we got exactly what we wanted. Anthony was very responsive in our communications and super friendly. Had a price range in mind and he helped make it work for us.
Evan and Jhay and Jason all did a great job working with my wife and myself on buying a new truck. I highly recommend them and the Serramonte Ford team
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