To assist my son before I left town I offered to resolve a low tire pressure warning on his Ford Escape. It being a Monday morning, a historical bad day to visit a dealership I was as not confident in the outcome. To my surprise and delight the write up tech took me right away and two hours s as bd a car wash later I was on my way. Kudos to the dealership and staff. Great facility, knowledgeable staff and fast service.

Had 3 cars I saw online to check out. Good advertised price and trade in better than anticipated. Sales and finance excellent.On the road in about an hour. Bought lots of cars in the last 50 years but this is one of my best experiences.

Overall I thought the car buying process was good. I had two criticisms. I was unhappy with the outdated misleading web site. I thought the paper work and the delivery process took too long.

Service Advisor Grant McKay goes over all the recommendations needed on your vehicle. Answers any questions or concerns pertaining to your vehicle. Very professional and courteous upon arrival!

In the past the advisor would send text updates while I was waiting but this was not the case this time

Murgado lincoln of Chicago has great service.Grant McKay was very courteous and understanding to my service needs