I just purchased a new vehicle from Audi Napa Valley and was absolutely *thrilled* with the experience...working with Mo was an absolute delight! I had been working to find a used/CPO vehicle with a dealer much closer to my home, but it was a pretty lousy experience...the dealer was slow to respond, reluctant to provide basic information, added surprise fees on a car I nearly closed on, etc. So I was fairly hesitant to engage in a car buying process with a dealer nearly 100 miles away. I did *not* want to make a long drive only to go through a similar experience with them. But they had a vehicle I was really interested in so I emailed Doreen (general sales manager) to see how far we could get over email/phone. Within two hours, Mo (client advisor) called me to talk about the car and answer my questions. He quickly followed that up with additional information--CPO report, CarFax, walk around videos, etc. We talked again the next day to answer a few more questions and then we quickly agreed on price (and without any surprise fees I encountered at the first dealer!). Mo had the contracts drawn up, I signed them via Docusign, and then took delivery the next morning. From my initial email to Doreen to driving off the lot was less than 48 hours! This experience was precisely what the car buying process should be. Audi Napa Valley and Mo will definitely be the first call for my next car!

I had a good experience with this dealer. The sale was handled by Samir Childer. He made things easy and efficient. I got it done in less than 2 hours. He was pleasant and professional throughout. Would recommend.

Such a pleasure working with Doreen and Mo! They set the bar high when it comes to customer service. Never thought car shopping would be so easy and stress free. Both took the time to answer all of my questions and made sure i get the best deal possible. They even delivered the car on my given time and made sure to explain all of the car’s quirks and features. If you are in the market for a new car, look for Doreen and Mo!

It was smooth delivery of the q7 to my doorstep without any issues. Thank you.

I had an outstanding experience with Mo. He was extremely prompt, communicating through text and email instead of just calls, which made everything smooth. He was completely upfront with pricing from the start, easy to work with, and went above and beyond. I wasn’t planning to buy for a few more weeks, but because of Mo’s professionalism and responsiveness, I decided to purchase right away. Highly recommend him!

Had a great experience with Mo and Jay. They were really amazing to work with and made the process really easy! Buying a car can be quite stressful but these two made everything so easy! Really appreciate it!