The service representative, Rob is very knowledgeable and patient with customers however the service time was unacceptable in my opinion. I had a scheduled 8:30 oil change and tire rotation. I arrived at 8:20 and the work was not complete until approximately 11:30. This was a Saturday morning and what should have been a 30-45 minute service ended up taking 3 hours of time away from my family unexpectedly.

The treatment by all the personnel at Jim Hudson Cadillac was very good. unfortunately, the availability of the parts needed for my repair seem to be very slow. But the effectiveness of the repairs was very good.. I will certainly be returning to Jim Hudson Cadillac for future service needs.

Great experience purchasing the vehicle, Jim Quance was very helpful and assured me the car was in excellent condition. Very happy with my purchase.

This was not the best customer service. Salesman was a bully. And not everything promised.

Salesman Jim was great. He was very relaxed and didn't apply pressure as some salesmen do. He made us feel good about taking our time to make a decision that was right for us

Was able to make appointment easy and was also provided updates on vehicle throughout the duration of service