Douglas with the service department is the true example of customer service! The way he goes above and beyond for his customers tells you the level of concern he has for each one of us. While my car was in his care he constantly kept us in the loop about what was going on and making sure we knew that everything was being taken care of. Thanks again sir for your great customer service!!

They are great with good service and very helpful. Also understand what need and want .

My husband and I had an amazing experience at Russell & Smith dealership. We originally went in just to get my husband’s window fixed on his 2021 Explorer and had no intentions of purchasing a vehicle that day. Luckily, we got connected with Jacob Lapolla—and when I say he gave us a great experience, I mean it! He was so helpful, transparent, and honest throughout the process. To our surprise, we ended up purchasing a 2025 Ford F-150 and couldn’t be happier. Jacob went above and beyond by making sure the truck was filled with gas and freshly washed before we left. Our finance manager, Mia, was also wonderful. She was straightforward, kind, and worked hard to ensure we received the best deal possible. We are extremely happy with our experience and would definitely recommend both Jacob and Mia to our friends and family!

Excellent customer service! They really try to help you get the car you want and make sure the price makes sense.

Marcus was very helpful when finding me the perfect car. I appreciated his warm and friendly attitude.

Katie my Sales Rep went above and beyond to make things right! She was phenomenal! Also nothing that the Service Team probably performed a miracle to take off a horrible wrap job and did their best to buff the vehicle out. Missing a star because the vehicle purchased broke down on our way home because the radiator hose busted. I think this should have been something the intake team could have done a better job of checking considering we purchased a used Ford from a Ford dealership. Wasn’t fun having to go through all this with a 3 year old in the back…However, Katie drove where we were to offer cold AC while we waited HOURS for a tow truck to come get us (we broke down on the tollway). Katie was there with us each step of the way to provide nothing but positivity in a messy situation. She even personally delivered the vehicle to my house. The only way I’d be back is to purchase a vehicle with Katie. She’s the best!