42015 N Ridge Rd
Elyria, OH 44035
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
■●BUYER BEWARE●■ Found my new ride on Facebook with PHD Auto Group. After days & hours of research, they offered more bang for the buck. Car Gurus said it was a great deal and it truly was! Can't begin to say enough about Matt & Ashley! Very accommodating & extremely friendly. According to carfax it was in an accident. Asked the manager what kind of damage there was and from the photos and what I was told, bumper skin. OK, not a big deal. Well it's the morning after purchase, discovered I was lied to. They accident obviously was a bit more extensive. The liftgate (which still has junkyard part #'s on it) and other parts as well. Hit so hard the plastic is buckled inside. The drivers side was hit evidenced by bondo & a bad paint job & the overspray left behind. The front bumper doesn't even line up, so I can only assume damaged up there too. Contacted the dealer, said it's off the lot & my problem! At this point, I'm left no choice but to contact The Ohio Attorney General and Attorney Greg Reichenbach. I can't stop reflecting on our trade. The manager went down $2k on my trade offer because they put it on a lift and discovered a leak. I didn't want to walk away from the deal over $2,000. So he & I walked outdoors and distinctly said to him, you had the opportunity to put our vehicle on a lift and go through it with a fine tooth comb and I'm not afforded the same opportunity with the vehicle I'm buying from you. Im taking you at your word that there is nothing wrong with it. There's so much wrong... You don't want to accept the return and it hasn't even been 24 hours, which would have been the easiest & most decent and reputable thing to do. We will take the route to get our desired outcome. Update: While discussing situation on the phone, a man stating he was the manager, threatened if we followed through with our complaints their would be repercussions on our end. I Sir am not not happy with this entire deal nor your threat! ** Please look at the reviews on cars.com for this dealership. It seems this is common practice for them!**
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.