Great experience at Land Rover Greensboro! The team was helpful, efficient, and genuinely focused on doing what was right for the customer. I especially appreciated that they didn’t automatically push me to purchase a new tire without first determining whether my existing one could be salvaged. That level of honesty and integrity goes a long way! Amanda was incredibly sweet, knowledgeable, and a pleasure to work with. Howard was also fantastic and made the shuttle experience seamless. Thank you both for the excellent customer service!

Do not waste your time and money on this disgusting scam of a dealership. This is the shadiest dealership I have ever dealt with in my life. After receiving a walk around video and being told the car had no issues I put a deposit down. It hadn't gone through detail so they wanted me to wait to come see it until the weekend. The next day they told me they had noticed some undisclosed dents on the passenger side doors and they were going to have them fixed for me. There was no issue mentioned with them fixing dents, they just told me it may take a bit of time and needed to be scheduled. The following day I drove down nearly 6 hours roundtrip to some see the car and finalized everything. However, upon arrival they told me there was a slim chance they would not be able to fix the car since the damage was greater than expected. This would have been nice to know and have determined before I drove this far. If the car couldn’t be fixed, assistant manager Dan Bell assured me they'd find me an equivalent car for same price point. How they didn't notice this damage upon intake is beyond me. The next Monday after seeing the car they called me with a "solution" that I could incur $2000 of the $4000 fee to fix the car. Never in my life have I heard of something like this. What kind of unethical business agrees on a deal and accepts a deposit and then says “can you give me $2000 more because it's damaged?” Anyway I called the manager Joseph Whittle assuming he didn't know and would make this all right. Boy was I wrong. He was the worst of all. He told me it sounded like his team did a great job. If by a great job he meant great at dodging any accountability, I would have to agree! He said this was the price based on the damage, however, the assistant manager and the salesperson didn't know about the damage and it was not cited anywhere online. I was told it was in perfect condition initially. The Joseph Whittle was taking no accountability. He had the audacity to say the photos online clearly showed the damage (they do not at all) and implied it was my fault I didn’t notice them. However when I said “so I should have noticed from this photo, but your employee who is in person taking a video couldn't see it?“ But he said that wasn't fair to say. Had this manager been apologetic and said “I am so sorry this happened this isn’t up to our standards, we will do everything we can to find you a different vehicle,” things could have gone differently and I could have perhaps been more understanding. There is no professionalism with this dealership.

I had my Range Rover Sport serviced at Land Rover Greensboro (Flow Automotive) and was required to prepay a $500 diagnostic before they would touch it. Not more than a day later they said they would need to do an additional diagnostic because the technician couldn't complete the first one within the allotted time. They said that would be another 500 dollars. Before I approved any repair, the service department confirmed in writing that my prepaid diagnostic would be applied to the repair. On that promise, I approved a TCU replacement quoted in writing at $2,359. When I received the final repair order, the TCU had been billed at $2,909, $550 more than the price I approved in writing. No one called me. No one asked for my authorization. The dealership then claimed my credit had been "fully applied." In reality, the unapproved price increase absorbed it. When I raised this, the General Manager ignored the written promise and first tried to argue the hours had been labeled differently. He then ultimately denied any refund and said "what do you expect my employees to work for pennies." At that point I escalated to Flow corporate and was told no refund would be issued because the technician "worked too hard." I then emailed Flow's CEO and COO directly with every document: the written promise, the approved quote, the service text messages and the final invoice. No response. I have now filed a complaint with the North Carolina Attorney General's Consumer Protection Division. Flow markets itself as an ethical, customer-first company. That was not my experience. A written promise was broken, a price I approved was quietly raised, and when I pushed back, every level of the company, from the service department to the General Manager to corporate to the executive team, chose to defend the bill instead of honoring their word. If a dealership will do this to a customer over $550, I would not trust it with anything bigger. Stay far away from Land Rover Greensboro and Flow Automotive. Take your vehicle, and your money, somewhere that honors what they tell their customers and what they put in writing.

Just purchased our 3rd Land Rover from Flow. We live in Charlotte and go all the way to Greensboro just for the personal touch and service.