1847 S Telegraph Road
Dearborn, MI 48124
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BAD BUSINESS NOT A PROFESSIONAL PLACE AT ALL WE HAD AN APPOINTMENT TODAY AT 12:OO TO SEE THE VEHICLE AND TEST DRIVE IT, WHEN WE ARRIVED THEY TOLD MY HUSBAND AND I THEY JUST SOLD IT 30 MINUTES AGO NOT A COURTESY PHONE CALL AT ALL BUT THEY TEXT ME FOR A REMINDER ABOUT THE APPOINTMENT ME AND MY HUSBAND LEFT OUR JOBS FOR THIS APPOINTMENT
Not a good sales experience. As the customer, I did way too much: found the car I wanted from online inventory; made the follow-up calls/texts for status updates; did the dealer's leg work in obtaining available discount certificate; identified applicable incentives, etc. So much for great customer service and valuing the customer. If I wasn't xxxx bent on getting the preferred model and trim line, I would have easily taken my business elsewhere.
Richard Cochran should be the poster child for manager of the Genesis brand his passion and love for the car can be felt. See him in action you won't be disappointed!
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