Do not go here. I brought my car in when the EPC light came on, thinking VW would be a better choice than my trusted mechanic—big mistake. I was told I needed certain repairs, paid $1,800, and drove off the lot. The very next day the same issue came back. When I brought it back, I was told it didn’t make sense to fix my car because of all the other repairs it needed. Why wasn’t I told that before spending $1,800? There was no conversation that the fix probably wouldn’t won't be worth it until I brought it back in. They said I could apply the $1,800 toward a new vehicle, but days passed with poor communication, and it didn’t seem like my “credit” made any real difference in pricing. It felt like a way to wash their hands of the problem. When I declined to purchase a car, I spent nearly two weeks trying to reach the service manager, Lewis—leaving multiple voicemails and being told he’d call me back, which never happened. I left over 7 voicemails and messages to Lewis. I even called the general manager, who claimed I hadn’t left a message. It wasn’t until I threatened to report the issue to the state that I finally got a call, only to be told there was no way I’d get a refund while them just protecting themselves. I should have stayed with my local mechanic, Northeast Auto, who has always been transparent—something this dealership failed to provide. If you want poor communication from most staff including management, zero accountability, and no transparency, go here. If you want honesty, respect, and care, go somewhere else. I will say that Stu from the service team was helpful in getting me into loaners and responding in a timely manner—kudos to him for actually showing care. Maybe management could learn from him.

This has honestly been the worst dealership experience I’ve ever had. I’ve brought my car to World of Newton Volkswagen four different times for the same exact leak and it’s still not fixed. The first three visits, they told me it was the windshield, it was replaced 3 times, and the problem never went away. The fourth time, they said it was the sunroof “levels” and that they corrected it — less than two weeks later, it was leaking again. At this point, it feels like they either don’t know how to fix it or just don’t care. The customer service has been just as frustrating. A service manager refused to take my call. I had an appointment scheduled with a loaner and they cancelled it without even telling me. I left a message for the general manager and never got a call back. Spoke to another manager, he never called back. And the craziest experience before this, which should have been my clue to stop going there? After scheduling a detail in July, an employee actually called me on his personal phone (so it wasn’t on a recorded line) and told me not to even bring my car there. If that doesn’t say everything, I don’t know what does. I’ve always driven Volkswagens, but after this experience, this will be my last. It’s a shame the brand allows this dealership to carry their name.

Andrew service consultant was polite and knowledgeable. He explained everything in easy to understand detail. The experience was quite pleasant

Stewart from Service dept did a great job of getting my cars in and out with my appointments.

Louis @ Volkswagen of Newton was so nice & accommodating. Also Colleen, who identified me in the parking lot, & escorted me into the service department.

I had a pleasure to work with Bill gaffney today great guy to work with thank you