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We had a great experience at EchoPark. I knew the car I wanted and they addressed my concerns and requests. It was a straightforward car buying experience and I look forward to purchasing another car there soon! Mariana was a pleasure to work with!

Han sido buenos en la atención y el servicio! Me ayudaron en todas mis dudas y pudimos realizar una buena negociación.

Overall, our experience was positive, but there was a significant issue during the financing process. Before agreeing to several optional protection packages, I specifically asked whether they could all be canceled if needed. Gene Inman in finance assured us multiple times that they were cancelable, despite not providing any documentation to support that claim. Based on those assurances, we agreed to purchase the packages. Unfortunately, we later learned that the information was not entirely accurate and ended up paying for products we would not have purchased had we been given clear information from the start. Since then, the dealership has brought in a new General Manager who personally reached out to me. He was professional, courteous, and genuinely interested in helping resolve the situation. Thanks to his efforts, we were able to cancel another package and receive a partial refund of $499. While I appreciate recovering some of our money, we were still unable to receive a refund for the PermaPlate Appearance Protection package, which we were told is included on all of their vehicles. I also want to recognize our salesperson, Mariana, who was friendly and helpful throughout the process. Unfortunately, after she left for the day, we completed the transaction with Gene in finance, and that's where the issues arose. I appreciate the new General Manager's efforts to make things right, which is why I'm leaving 4 stars. The vehicle purchase itself was good, but I believe the financing products should have been presented more transparently. My advice to future customers is to get all cancellation terms in writing before agreeing to any optional packages.

Jake was absolutely amazing. He really did everything he good to get me and my boyfriend in the car and he did not stop. He was very informative. He was very funny very nice and he made the experience so much better I will come back over and over again. I will come back to trade in the car or even buy another car just because of the experience you guys created. Jake is absolutely amazing. He needs to raise whatever y’all are paying him is not enough.

Oh my gosh this was the best dealership we have ever bought from. I filled out applications on line and picked what we wanted, got the approval went to dealership and signed all papers left with our Bronco.This place was the best ever. David our salesman you can't go wrong with him, such a hardworking get it done person. He made us very comfortable and such a great person. Please ask for him he will not let you down!!!!

There was no A/C in the dealership it was miserable. We got there at 6:15pm and did not leave until 11:30 pm, there is absolutely no reason for that. I was not told it would take 2 months to get my inspection sticker. I was told I would get a call for some to make an extra fob. The person I spoke with on the phone made it sound like we would be meeting with him and he was in a call center. The price of the card was good.

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