I flew from Alaska to buy a 2015 Rubicon with 20,xxx miles exterior look great, I closed the deal and flew 4,000 miles to Myrtle beach to pick up jeep. CarMax claims 125 point inspection on vehicles. I was paying top dollar for this jeep due to low mileage. Upon my inspection I noticed this jeep was suffering from an extreme case of RUST the underneath/frame/shocks was in demise literally flaking off. I refused to buy and flew back they offered no excuse, no apology, although I was notified the jeep came from a Salty state (CT). My mistake for not getting photos underneath but I "assumed" would be good with 20,xxx miles. Tires were pretty wore as well. I bought a better rubicon and 3,0000 less and in excellent shape.

I had to go through a third party to get any information on the vehicle I was interested in and to make an appt. I don't like the fact that there is no negotiation whatsoever and they do not contact you if there was a change in the price of the vehicle especially when it was reduced.