I recently purchased my third Mercedes-Benz from Mercedes-Benz of Gilbert, and once again, the experience was nothing short of exceptional. The team’s commitment to outstanding customer service has truly made me a customer for life. Specifically, I want to highlight the incredible work of Ed Franzen and Jonathan Harris, who went above and beyond to make this process seamless and enjoyable. Ed Franzen, my advisor, demonstrated unmatched professionalism and knowledge. I had issues with my second car and they handled to get me a third quickly. He took the time to understand exactly what I was looking for, guiding me through the process with patience and zero pressure. His attention to detail and follow-up after the sale to ensure my satisfaction were remarkable. Jonathan Harris, the General Sales Manager, further elevated the experience with his dedication to customer satisfaction helping me a VIP client. His leadership clearly sets the tone for the dealership’s high standards, ensuring every interaction was handled with care and efficiency. Together, Ed and Jonathan created a flawless buying experience that left me confident in my decision to return to Mercedes-Benz of Gilbert for the third time. I wholeheartedly recommend Mercedes-Benz of Gilbert to anyone looking for a luxury vehicle and a purchasing experience that exceeds expectations. Thank you, Ed and Jonathan, for your commitment to excellence—I’ll be back for my next car!

Was a very good experience.I felt Glenn and Derek were honest and did not try to pressure me like other dealers which is why I returned and bought a used car.

This dealership makes car buying easy. Arnold Lim is relaxed, quick, and listens. I just purchased a GLB 35. My husband is overseas, and so Arnold worked with us via video chat and listened to our needs. We found the car with the specifications we needed at the price we wanted. The team at MB Gilbert made the experience as stress-free as possible. The lounge is great, and I even found a fun little electric toy car for grandson!

Just bought a car from Gilbert Mercedes, Arnold Lim was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was an experience that has blown me away, who knew that there could be such a great experience on car buying!! I highly recommend stopping by and giving them a try when you are in the market foe a new or used car. This Mercedes dealership is second to NONE!!!! Arnold Lim is a step ahead of ALL SALESMAN!!! This was truly an exceptional experience!!!!!! THANK YOU ARNOLD LIM !!!!!!!

I’ve come to this dealership 3 times now and nobody is better than Arnold Lim. Always hooks it up and is fast and efficient. Won’t ever be going anywhere else to get a new car! Thanks for all your help!

I had an outstanding experience purchasing two new vehicles from James JayJack at Mercedes Benz Gilbert. James ensured my cars were ready for timely delivery, showcasing exceptional professionalism. A special shoutout to Paul Navarrette for enhancing my customer experience with efficient tint and 3M clear bra installations completed in just one day! It's clear that Mercedes Benz values its customers, employing talented staff who make the car buying process enjoyable. I highly recommend this dealership to anyone in the market for a new or used car!