215 Water St
Roy, WA 98580
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
management Dept.
administration Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Had a recall that needed fixed on an RV and they said they couldn't look at it for at least 2 months. I think it would be easier if they just said didn't bother them..2 months for a safety recall seems absurd..
The staff are very friendly, very knowledgeable, and very efficient. I was in and out in less than an hour. CarStars is one of the very few dealerships I will be buying from again. I am still very impressed! Thank you, Jenn and everyone at CarStars!
Went to a bigger dealership this morning and they tried to take advantage of me. Went to carstars in olympia and they did not have what I was looking for but Mike there was patient and awesome! He sent us to Jen in Aberdeen and she got me in a car that I am totally happy with. She also worked her hardest to get me a price, interest rate, and monthly payment I am comfortable with. She was so friendly and an amazing woman to work with even staying late to get the deal to go through. Thank you so much carstars and thank you Jen you are amazing!!!
To Aaron Glaser Sales Associates I have just talked to him and the sales deal with done even discount $999 to $150 off, and I texted him my driver license and told him my social security no on the phone. I just was waiting next day for the bills of my car sales, he said "the car just sold" This is so unethical. I do not know what to say to him or this company.
From the initial contact to the signing of papers Carstars went out of their way to provide great customer service. They did not just sit around, they even came to my home to pick me up to make the deal. Very Impressed with the way they handled my financing, Highly recommend the team at Carstars....They are All Stars in my book! Thanks !!!
I bought a truck from these guys and about a month after I got it it started having transmission problems and throwing all kinds of codes. I bought a warranty and took it to a mechanic who told me that the transfer case was completely blown out and had this problem for years. The guys at the dealership told me they had the truck checked out by a mechanic, they lied. I do not recommend this dealership.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.