Provided good and fast service. He is a polite and professional associate of Volvo One word

Kenny assisted me with getting all the recall work done on my XC 90 in a timely manner, kept me updated with communications and supplied me with a loaner vehicle until the work was completed.

Service guy said it would be about an hour wait. And it was right around an hour just like he said. The issue was not resolved, and was informed it could be from the latest software update. So I am still dealing with the issue if my passenger side mirror not adjusting back up in to position. Yesterday my driver mirror has started doing the same thing. So it is a little frustrating having to adjust my mirrors all the time.

My Experience with Mr. Ly has always been professional.. productive ..educational... Helpful and Respectful of both my time and my wallet...my not even two year old Volvo needing a 4000 dollar repair could not have come at a worse time in one week I had a cancer diagnosis..I was in the middle of apartment shopping and planning the move ..and then a broken down car on top of it all..I was just barely hanging on .. Kenny took one hundred percent ownership of the car problem and though I didn't get the chance to acknowledge his actions or my gratitude.. hopefully you guys are able to pass along my thanks to him and everyone else who helped make the situation better and more manageable for me .

Need a dedicated space for service customers 5 Need a dedicated room/space for service customers to wait...or work...or relax..having service customers waiting in the library like atmosphere of an open showroom floor is an agonizing wait experience for service customers..and if your service loaners are going to be scarce...then a relaxing .. productive Informative Refreshing Service experience..would be nice

Fast and efficient. Service Team always provide great customer experience. Thorough explanation of vehicle symptoms and solutions to address.