Professional Knowledgeable Friendly environment Reliable service Accountable all of the Staff Extremely friendly To me They meet The Quality of Of Excellence I will be leasing my 3 car from this Location

People were very friendly in answering all my questions, Waiting was not bad at all

I'm going to preface this with saying that I work in customer care and have for 15+ years, so I know full well how a good standing, paying customer should be treated. Today I took my husband's pick up to SI Buick GMC for service. He had a recall, needed a tire rotation and an oil change. 2 days before, I had him make an 11am appointment and made sure he put in exactly what he needed so the team would know how much time it would take to complete the job. I showed up on time with the truck and was greeted by 2 women at the service desk. They were friendly, checked me in, and have a seat it shouldn't be long. Wonderful- I like the sound of that. Well- 6 HOURS later I was STILL in said waiting room. No one so much as looked in my direction, no hello from any workers while they passed right in front of me over and over again- nothing. After about 2 hours, and OKing the services to be completed plus a few additional items that needed to be looked at, I still had no update on an ETA. I walked out and asked what was going on and was told they're working on it. After 5 hours- I was done. I walked out and said what is going on and was answered with oh it's only going to be another 15 minutes. 30 minutes later I had to come out and ask again to find out they were finishing paperwork. The simple lack of communication between the staff to the customer turned me from a repeat buyer(as my husband is in the market for an upgrade) to someone that will never set foot back in their dealership. Had someone told me at 11am that the wait would be over an hour, I would have gladly had someone come pick me up or I would have taken an Uber home. Instead, I sat in a dirty waiting room with the TV set to whatever internal infomercials they want you watching, the options of coffee or water(no snacks or vending machines), and a staff in the back that spent more time cackling like a bunch of angry hens then working. From now on, I'll be more than happy to take my business to another dealership- one that knows how to treat their customers right!

Stone and John were very helpful!!…Kept in touch with me when they were working on getting me a loan from the bank

I found the staff to be very efficient and polite. My car was finishedwith in a timely manner, even without an appointment. The waiting area was accommodating,with complimentary coffee. All service was completed within an hour and a half.

The salesman Stone was vey nice. Managers as well. No pressure. They give first responders discounts and they don’t charge over sticker price of car unlike other dealers now a days.