Service department charged me for work I did not approve of. Car has gone through 5 serpentine belts within a month of service (did not have a problem before). Allegedly gave my car an alignment, but the steering shook more after the service was done than before.

Since they have me blocked from leaving an actual review of this place here is my review. We bought a vehicle May 11 and it had issues that they overlooked and sold it anyway. Even gave us a dealer warranty saying they’d cover 100% of parts and labor. By May 24th it had to be towed back to them. They refused to cover repairs. We just wanted the car fixed at that point so we tried to bargain to pay for parts if they’d cover the labor. They wouldn’t even do that much even though they gave us a warranty and we had only had the car 13 days. After 18 days in the shop we get a call saying they cannot repair the vehicle. Parts are unavailable and they cannot get them for up to 12 months. They suggested we trade it in. Knowing we would be forced to take thousands of dollars loss, We just want to cancel the sale. We’ve never received a payment book and haven’t made a single payment yet. Huntington bank is on board and said the sale can absolutely be cancelled at this point. Royce Bissell even admitted that it can be cancelled but he is refusing to do the right thing. What a joke! Nothing but lies. They’re crooks. They have no idea what actual customer service is. They literally bank on people in this area being too stupid to know what to do. They’re dishonest, dishonorable and I don’t know how they sleep at night knowing how they treat people. Imagine having that reputation and knowing you’re making your money ripping off good people. Pathetic!

HORRIBLE! Unfortunately, Katie, the saleswomen did NOT get the sale. She was efficient, responsive, and very expedient. However, Tammy Barnes, the account person I was working with, took two hours to return a call about financing and only called me back after I called, texted, and emailed her for an hour. I had another Jeep at a different dealership that I was interested in but the Jeep at Mark Porter dealership was my first choice, I made it EXTREMELY CLEAR that I was making a deal for a Jeep THAT DAY, either with Mark Porter dealership or the other one. Regretfully, because of Tammy, the account representative's unprofessional practices, I chose to purchase my Jeep from a dealership that appreciates and respects my time. How a customer is treated says a lot about a company. The sales team should receive the commission on a NON Sale if the account team is reason a customer went elsewhere. Although the Jeep wasn't my first choice in color, I am ecstatic with the service and my NEW Jeep thanks to the Staff at Stephens Auto Center. The process was amazing at Stephens.

I emailed a bunch of dealers that had the Chrysler Pacifica Hybrid color/options I wanted in stock. This place was the cheapest and they also were the most generous with my trade-in. Agreed on a price and on trade-in value over phone and email. I was driving from Pittsburgh and it was absolutely worth the 3 hour drive. Everything was as they had said it would be (no switching prices or adding fees or anything). Very nice facility and we were in and out in probably 1.5 hours. They were ready for us, greeted us by name, and we got right into it. The van was already detailed and ready to go. Only knock was that they wouldn't title in PA or collect PA sales tax, but I'm not sure if that's a dealer specific thing or an Ohio thing. Great dealership experience and am super happy that I chose this dealership.

BUYERS BEWARE - DO NOT BUY ESPECIALLY OUT OF STATE! TERRIBLE CUSTOMER SERVICE. From the beginning this business' salesman and manager (Chase, calling you out bro) lacked professionalism and interest in helping us purchase a vehicle off their lot. After being told they would stay an hour late after closing, my husband and friend took off in the afternoon from Michigan to Ohio (not just around the corner) to retrieve what could've been our new vehicle. NOPE. Changing their dopey minds, they said they were no longer staying late to make the transaction happen. Um... okayyyy... EXCEPT FOR THE FACT THEY WERE ALREADY 4 HOURS INTO THE DRIVE AND WERE 2 HOURS AWAY! THAT. IS. NOT. OKAY. You took away now over 8 HOURS (to and from) of our day just driving! How dare you! Offering a measly buck towards a hotel to stay overnight and make the transaction the next morning? No thanks. We have lives too, we are trying to make this quick and easy for you! We have the money, insurance and everything up to par to make it oh so simple for you guys. Oh, now you'll try to sweeten the deal and say you'll come in 3 hours early before opening instead? What part of not staying late for 1 hour versus coming in 3 hours earlier makes sense?! I'll tell you. IT DOESN'T! Y'all are ridiculous and I find it CRAP that I'm even writing this review, but the people must know what it is like to be treated by you. As someone who has been in the customer service industry for 18 years and the fact that my husband is also a salesman... we kind of know what it takes to understand, care and take extra time and steps to create an overall amazing experience for guests. A "sale" isn't just a sale, it can mean more than you know. And when it doesn't go well, you bet their xxx they'll be sharing about it. Here's to hoping someday you'll find out what I'm talking about.

Amy searched other dealerships for four days to find the JK that I wanted, even came in on her day off. Dedicated to her customers. Can’t thank her enough.