I recently visit Reidsville Nissan for an oil change, tire rotation, and front-end alignment. Unfortunately, my experience was very frustrating. I had to return four different times because the issue was never corrected. After the second and third visits, I was never informed that my car supposedly needed additional parts. It wasn’t until later that they mentioned I needed two parts, which should have been communicated earlier. Clear communication and proper diagnostics are important when customers trust you with their vehicles. After multiple trips and the problem still not being fixed, I’m extremely disappointed with the service I received. Because of this experience, I will not be returning. Against my better judgment, l returned to Reidsville Nissan after the manager reached out to me. This ended up being my fifth visit. They finally installed the part I didn’t need the part they installed per their mechanic assessment. I had to leave my car for a couple more days before a master technician corrected the issue -something that should have been done after my second visit. There was an agreement for me to pay half for the parts, even though they didn't truly fix the problem. By my sixth visit, I had to bring my father-in-law with me so we could sit down and have a conversation about everything | had gone through. In the end, Nissan covered the cost, which I appreciate, but it doesn't make up for the time, frustration, and repeated trips should never be necessary to resolve a basic issue. My one-star rating stands, and I will not be returning to this dealership.

Fast and stress free experience! Alex was friendly, professional and transparent. He was incredible to work with. I misunderstood about an option I needed and the manager, Matt quickly rectified it to my satisfaction! Great sales and great management. I highly recommend Reidsville Nissan.

Amber and Alex were both great. No pressure sales. Amber kept in touch with me via text which I like. Alex should be glad it was raining during my test drive because I really wanted to see what the car would do. I have bought Nissans from 5 different dealers but Reidsville is the best. Thank you! Also the finance guy who I don’t remember his name was the best too. No pressure for add on’s from him. Worked out a good rate and I am very pleased.

Everyone was great friendly knowledgeable. Work was done good. The place was very clean comfortable.

Lindsay is always polite and professional she got me in for my oil change and out in a timely manner

the associates are all fine people they make sure you are happy with the servic they render