If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

Very pleased with my Tiguan 2021! Love it fully loaded!

Very well pleased with the sells lady and the work they did and facility and very friendly environment and invatory I would recommend anyone I know to check it out

Easy to work with, friendly staff. Dealership was very clean and everyone was professional. Financing process was easy to understand and straightforward. Will be back

Krista was great and everyone was very nice and willing to help me when I was in a very tough situation after totaling my previous vehicle.

They showed all those characteristics in just a short period of time. They were so attentive kept you informed of everything that was taken place. All questions was answered before you even had to inquire. My experience there was above and beyond perfect.