Tried the on line contact to request a part quote, did not receive a response within 24hrs. Logged back in and used the chat feature, made contact pretty quickly. Was assured I would receive a response shortly through email or phone. 5 hours later, I give up. Checked Serra Toyota in Decatur, I can order the part online without involving someone from parts. They'll get my business

Couldn't schedule an appointment online so I called the number, left a message as instructed TWICE, waited 3 days with no call back. I ended up driving 100 miles round trip as the next closest dealership answered the phone on the second ring. This place does not want my business and that's fine.

We stopped to look at this truck my husband fell in love with. We ended up getting in the price range we anted to be at and that was the only good experience we had. When we went and signed the paperwork, the lady working the finance aspect was trying to sell the additional add ons like GAP insurance and other type of insurances. We declined and that’s where the horrible customer service comes in. She started being rude, banging on the keyboard, hitting her pen on the desk, and overall demeanor was hateful. When we finished signing, we were pretty much told you can go now, we walked back out into the lobby, mind you alone, went to the salesman, got the keys and we walked out of that business alone. No one to walk us to the truck, no one to show us where it was even parked, and they both left before we did. Yes it was 8:00 at night, but where was the customer service? They were fine taking our money but they will never see us or any of our family or friends again. They were definitely not professional nor interested in anything we may have had questions about, so that is not a business I want to support.

Even though the first service effort was not effective, the Service attendant named Josh Cornett, was able to efficiently and pleasantly make the necessary adjustments.

Nice people, but the automobile that I inquired about didn't have all the equipment on it that was advertised. Deal breaker for me.

no one called me. Really disappointed. Not much else to say is there ? again, very disappointed.