12800 Aurora Ave N
Seattle, WA 98133
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
I was sold a car that was low on oil (and I paid 15k cash) (needed an oil change), had a bad battery (that the shop replaced with another bad battery) costed me another 200$ and another missed day of work. These men are crooks. I would NEVER buy another car from them ever again. Be smart, take it to an outside mechanic if you buy a car from them. RIDICULOUS. Overpriced for the value. Car still gets stuck it ‘drive’ I should have asked for a bigger discount I definitely overpaid for what I got.
I purchased a 2020 Audi S7 from this dealership. Before the purchase, I was told that the vehicle was in excellent condition, had never been in an accident, and had no issues. After the purchase, I discovered serious problems that were never disclosed to me. The first issue was that the side window was improperly installed and misaligned. In the photos taken at the time the car was being sold, it is clearly visible that this problem already existed at the time of sale. The second issue appeared about a month later when I discovered a large amount of water under the vehicle (approximately 20 gallons). This problem could not be noticed immediately because the water was trapped underneath the vehicle’s lower structure. This strongly suggests that the water issue existed before the vehicle was sold. I informed the dealer about these problems, but they refused to address any of the issues and ignored all of my messages. I also want to point out a very serious issue regarding the license plates. I fully paid for the vehicle including registration and license plates, but when the plates arrived at the dealership, they did not give them to me for three months and provided no explanation. When I came to the dealership in person, I was told that I had to pay an additional $350, even though this amount was never mentioned in the contract. When I refused to pay money outside the agreement, I was told directly that I would not receive my license plates. I tried to resolve the situation peacefully, but the dealer behaved in a dismissive and unprofessional manner and completely refused to resolve any of the issues. Because of ignoring the customer, hidden vehicle issues, and attempting to demand additional money outside the contract, I strongly do not recommend using the services of this dealership.
John was professional, courteous, and went above and beyond for me. I highly recommend this dealership and I could not love my new car more.
Very efficient and worked with me to get a good APR on my loan despite my credit
I had an exceptional experience with this auto company. From the moment I arrived, the staff made me feel welcomed and supported. The entire process was smooth from start to finish, and they truly went the extra mile to make sure I left satisfied. Highly recommend them to anyone looking for a stress-free and well-taken-care-of car buying experience.
Very friendly ,did every thing was stated in our conversation. Easy to work with, if I need another car l would not hesitate to contact Steve again. Will tell friends about.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.