I made the trip out from Philadelphia on a whim to look at Chapman Ford's assortment of vehicles. Like so many others, I didn't "expect to buy" that day. I thought I would take a look, make notes, and gather appropriate information that could assist me with a thorough & thoughtful decision later on in the year. The atmosphere in the showroom was light and free of pressure, which made it fun to dream and shop. Aaron, the salesman I had the good fortune of being paired with that day, was sincere, knowledgable, and well spoken. He had answers to most of my questions, of which there were many, and for those less obvious answers he had a gracious team of managers ready to step in and assist. Aaron was also curious about my business, which showcased his care for helping me pick the right tool for my needs on the road. In the end, I made the decision to purchase the Bronco Sport that day. I am pleased to have (2) comprehensive warranties behind my vehicle, and me, which offer support, if ever needed, country wide. In my line of work, and with the amount that I travel, this peace of mind feels priceless. Furthermore, to know that a gracious team resides within the walls of Chapman Ford Lancaster, offers me a feeling of refuge from the fast paced & often uncertain world of the modern automobile. For those in the market for a new or pre-owned vehicle, consider a trip to Lancaster to meet with this wonderful team.

Aaron was a great salesman, I also had the pleasure of meeting one of the managers who was very nice as well. My overall experience both starting off rough, ended very well and I was very pleased with Chapman Ford Lancaster, and Aaron.

John was a great help in getting a deal finalized. When an issue was had with a previous vehicle, the did everything possible to make things right.

Excellent Service. Was not pressured to buy. Sales rep was knowledgeable and answered all my questions as a first time leaser..

The sales person and manager were extremely helpful and knowledgeable in helping me decide on my car purchase.

We had a great experience working with Tyler Dahowski, Aaron, Jason, & the rest of the group to purchase our new F150.