Very poor customer service. It’s kind of like we were begging them to buy a car. They don’t return calls, my Dad was even hung up on at one point. Very weird experience.

RUben was my salesperson he done an awesome job.He made both me and my sister feel like we were apart of his family. He found me just what I wanted .I would have anyone I know to go to Ruben and telk him Stacey sent them.....

I have never had such a hard time with purchasing a used car in my life and I have been buying used cars every 2-3 years. My salesperson Miguel was so nonchalant and SICK and mind you this was after Christmas and during the pandemic. Then he tried to lie and say that the dealership doesn't offer a warranty, which it clearly stated on cars.com in the "sellers notes" (which is the dealer) put into cars.com. My husband suggested we leave, because he wasn't getting a good feeling about him lying, he was nonchalant, and he said there was a $999 dealership fee. What does that dealership fee go to especially when they don't process any tax and tags and I didn't need any financing? They give you temp tags and they send you the title paperwork. This is where I would give them 0 stars if I could. So, had to call them after a month of them not sending me the title paperwork. It was hard to reach anyone (and Miguel, who sold me the car, just transferred me instead of helping me) and after 5 calls and messages, someone answered the phone (because they have caller ID and you CANNOT get in touch with someone in the title department). So, had to get another 30 day temp tag since they just sent the title paperwork. Go to MVA and what happened? They didn't fill out all the paperwork and then previous owners didn't fill out the paperwork right either. So tried calling them every 2-3 hours and leaving messages for 3 days. Finally called the sales line and asked to speak to a manager. I told them that I could not title the car because of their negligence and I will return the car if someone doesn't get back to me right away. (Watch too many judge shows to know that you can take the car back if you can't title the car because of the seller.) Lo and behold, someone gets back to me and they send me the paperwork. Had to go to the MVA twice, because the previous titles were missing information and I had to keep contacting them for the missing information. They had the nerve to say that the information that wasn't filled out with previous title holders was not their responsibility. If the MVA said I couldn't title the car without that information, then it is YOUR responsibility to have that information. Then by the time we went to the MVA it was another 30 days passed and they said that they couldn't give us another 30-day temp tag since they can only give out 2. Their only saving grace is Ted. He was the only one who called me and helped me get the paperwork and information I needed. Sad thing is that I'm not the only person who experienced this though after reading through the reviews. Wished I had saw the reviews.

Every week they would make the effort to contact me to see if my financial situation had change. Then it finally it did. Before I even got to the dealership they had me approved for a loan and all I needed to do was go in fill out the paperwork then just drive off with my car.