Tell us about your experience with Russ Darrow Direct.
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sales Dept.
service Dept.
finance Dept.
management Dept.
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parts Dept.
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I don't remember even talking to Grayson who is he? Sam was the best in fact I have referred her to some of my fiends, She searched and found exactly what I was looking for and had the car brought up for me right away. She followed up answering all my questions. I was very impressed with her level of service. When I need another vehicle I will be reaching out to her again.
Service was good but they forgot to reset the oil indicator for the second time in a row
Observations: The salespeople should have more private cubicals/desks especially when customers are talking about personal things like money. I did appreciate how our salesman showed us the shop where cars were being serviced! Our salesman seems very knowledgeable about the vehicle and I'll appreciate his help with the interior car features. There should be no pressure to purchase immediately.
Great service every time. I would recommend to everyone. Been coming here for years. Thanks guys!
Very friendly but also to the point. Good interaction from everyone. I would recommend them to everyone.
This dealership represents Russ Darrow well in the Fox Cities. The service team and all staff have always been courteous and explain all things well.
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