1511 Savannah Hwy.
Charleston, SC 29407
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I purchased a new Range Rover Sport Dynamic from Austin Thomas who was very patient and did an excellent job of taking me through the buying process. I was initially looking to purchase a different color, but changed my mind once I was on the lot. The change in my decision took an additional week for the vehicle to arrive, but at no time did I feel any pressure to "buy now". Austin was extremely professional, helpful and friendly during the entire experience. I would definitely purchase another vehicle from him.
JAMES HOXIE, service manager at land/range rover in West Ashley, is a very disrespectful, rude, and even yelled at me. They serviced my Range Rover sports for a defective part that needed to be replaced underneath the driver seats. To replace the parts, the driver seat had to be removed and put back….now my car has a long deep scratch, I asked him about it, which of course he denied they did anything to it and he tried to place the blame on me! I rate his service a 0. But unfortunately that wasn’t an option!
$2000+ later and my Land Rover has issues it did not have on arrival. Way over charged for oil change which was incomplete, and they screwed up the electrical system and had zero follow up on purchased items they were to install. Very nice guys sucker you in with their charm however the service but horrible, I mean vacant and horrible. I was ripped off - badly. Do not recommend whatsoever.
I just leased a new 2021 Land Rover Discovery and I can’t say enough about the experience. From Matt my salesman to Michael the finance manager the process was fast and pressure free.
I didn't even want to give them one star. I am having serious buyer's remorse. Bought a used Land Rover Discovery two weeks ago. After about 25 miles, the check engine light came on. Called to see if I could get it in as I had the Discovery less than a week. I had to make an appointment that was over 2 weeks out! Contacted my sales person who said to bring it in the service department. As I entered the service office, Dustyn Delorme got up from his desk, walked past me, and then turned around and asked me what I needed. When I explained that my check engine light was on, he basically laughed and said they didn't have the time as they were closing at 6:00 (they were still open for 20 minutes according to my watch) and I needed to make an appointment. He then turned his back to me and was completely rude. I believe this may have all happened in front of the service manager. I am not sure. There was no common courtesy and I ask you....how hard is it to plug in the machine. This would never ever happen at the service dealership where I bought my last luxury car across the street. Just saying. Extremely disappointed all the way around. Extremely disappointed on so many levels.
The service department here is a joke waited a week for the appointment a week for the diagnosis then waited another week on parts then it was allegedly fixed only to find out the next day same code came on that they allegedly fixed Car went in April 26th got out may 17th broke down again same day with same problem
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