I've only had positive experiences with Murgado's service department. This time, however, I withheld one star because the service tech used my personal USB drive, which I left connected when I handed over my car, to install the software update that I brought my car in to receive. I was never notified of this nor asked permission, and in the process all of the data on the drive was erased. This could have been disastrous if I had any important, irreplaceable data on the drive (I did not; there was only music that I had backed up on my PC). As well, the software update took 2.5 hours. I don't know if this is above average for this type of update, but it struck me as a very long time.

Murgado and Grant are super to work with. They fixed a problem that had been an issue for years!! Highly recommend them!

The scheduling process started out rough with securing a loaner. After that was resolved this was my best experience with service at Mergado. They went above and beyond to make the process fast and pleasant. I forgot some items in the loaner and they quickly called and went out of theor way to return them to me. The communication was the best it has been since I have been servicing my car here. Hope it continues

Service writer and follow up/ check ins were helpful. Vehicle was ready fast. And washed

Everyone was courtesy and quick to help. The person who take care of me was very knowledgeable and kept me updated until all was done.

Fast and friendly check in. Large and clean waiting area. I was very pleased with the whole experience.