First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing.

Lynn Whitty (The Queen of Sales), Mathew George, and Britt Strain made the entire process effortless. I told them what I wanted: a fully loaded AMG CLE 53 Cabriolet with a specific color combination—something I assumed would require a custom order. To my surprise, they located the exact car at another dealership and had it delivered to Baton Rouge in less than a week. The vehicle they found was the only one in the United States that matched my requirements. The deal was straightforward and hassle-free. After nearly a decade of loyalty to another well-known three-letter German brand dealership in town, I’m now a very happy client of Mercedes-Benz of Baton Rouge!

Ayanna Cook provided excellent customer service. Henry sent me a video about the condition of my vehicle and explained service options, thank you so much, and Charles was so friendly and accommodating. They were all knowledgeable, efficient, and friendly.

Awesome staff I advise everyone that want to buy a car go to Mercedes Benz of Baton Rouge

I always get the best experience here. Clovis has been my service advisor for 2 years now and he is phenomenal. He’s always available, keeps me in the loop about my car, is extremely knowledgeable, and goes above and beyond to make sure I’m satisfied. He gives nothing less than a 5 star service.

I purchased a c63s here and initially had some issues. Hess was quick to reach out and addressed my concerns. Overall I highly recommend this dealership.