What a fantastic service team. They got me back on the road and on my vacation in a timely fashion.

IF YOU ARE HERE TO FOR ADVICE AS TO GO WITH BILLION DODGE SERVICE BOZEMAN**DO NOT !!!** This has become very personal for us and our wish is to protect others from our COSTLY experience!! . Seems Billion Dodge Bozeman needs some accountability for poor service, communication and lack of ANY timeframe,. A month and still no fix for a 2010 DODGE RAM, ignition switch and heater zone actuator Most definitely the worst amount of communication possible, first coming in non-personal texting and although now being contacted personally, no timeframe given or apology of any kind for the fact we have been having to deal with not having our vehicle for a month.(AND COUNTING) It does us no good to respond here, however on the outside chance this could be forwarded to an individual who can compensate us for our personal hardships being without transportation and having to burden others because of Billion Bozeman’s lack of care!! Never having felt strongly enough to badly review a product or service before, will be quite clear, Putting out as much effort as possible to protect anyone and all from the bad experience costs and difficulties BILLION DODGE BOZEMAN has created. ZERO STARS UNFORTUNATELY ARE NOT AN OPTION

Worst dealer in existence stay as far away as possible. Do not care about the customer.

Ram service dept sucks. They won't return phone calls for one. #2. I've dropped my truck off with them (for a scheduled appointment) just to get told they don't have time to get to it. Or have them call me and cancel all together. It took 4 appointments and 6 months to get a recall fixed on my tailgate latch. I could have replaced my self in less than an hour. The truck needs a REQUIRED software update. I got told that it could wipe my stereo and that if that happened, I'd have to buy a new fir 1500+$. This is my home town dealership. Just because I don't buy a new truck every year or walk through their doors with a million in hand. Mu business is not good enough for them.. I can't count on them to even change the oil right. It would be easier to go out if town to some other dealership.

I have to say I have never felt like I have worked with a slimy car dealer until my experience here. First off I bought a brand new 22 Dodge Ram with just 12 miles. When I talked with the salesman I asked three questions. The difference between gas milage the truck and my CRV. That I had not owned a truck and heard rumors but I wanted to know. The salesman said there was any noticeable difference, it would just be slightly less. over 10 per gallon less seems more then noticeable it seems significant. Second I asked about the difference between 2wd and 4wd that I was accustom to. The response was that it was better gas mileage in 2wd and that there would be a difference in mud or snow. He did not mention that the truck has heavy jerking action that actually causes pain anytime you start a forward motion in 2wd. The third question I asked about was the fishtailing that i have seen truck do. I asked if that was an issue I had to deal with the truck and how do I avoid it. the response was that trucks only fish tail if you hit the gas to fast, and that the truck had technology that prevented fishtailing. But I have notice that the truck slides when ever the back in is empty on ice no matter how slow I am going. The salesman also sold me insurance that was suppose to cover everything that go damage on the truck regardless of cause (when used with regular car insurance.) Which would be great if that was the case, but what ends up happening when something comes up I hear it is not covered. And finally I bought an expensive cover for the back of the truck based of their recommendation based off my needs. once it was installed the tailgate wouldn't close properly. I have brought it in several times and they say they reset it and come up with how the last person who assisted me didn't do this or that. Pass the Buck stuff. but almost immediately the tailgate stops latching making the back up assist not work. The honesty of Billion's employees is all Billions responsibility. Since I have bought the truck in dec 21, I have spent more time in the shop with faulty parts and repairs then I have spent in the shop over the last ten years with my CRV. There is either no offer of rental cars, the one time I pressed the issue that I needed transportation and I expected them to do something about it. they offered only $45 a day and demanded I pay the taxes and fees and anything over that. The rental cars are $100 a day. The servicemen make me feel as if I should have two cars in a single driver household, in order to accommodated for a brand new car not working properly, or that it is some how not ok that I have to work, and pick up kids with my one and only vehicle. At this point I feel like I was scammed for a sale and cheated on the insurance. And that Billion does not stand behind their product. I heard how great a company this was and how they cared about their clients but I do not feel the love.

Lincoln Smith, Joe lemon and unfortunately I have not been able to get the name of the others involved in this transaction with a replacement vehicle from Chrysler corporation. They directly lied to me and deceived me and as of the writing of this review it has been determined that they intentionally and fraudulently played with the numbers of the loan to make the dealership an additional $2000 plus. Chrysler Corporate Is stepping in to make things right but it just goes to show that's what it takes as the dealership will do whatever it takes to achieve their goal of making money regardless of the lies and deception that they have to perform.