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This worked out exactly as it should. I had a great experience working with this dealer. They were friendly and worked hard to get the right car for our needs.
Excellent sales and service department. Have purchased 5 vehicles and have always received stellar service in all areas!
Just bought a new Jeep Cherokee from this dealership. The experience took me back to how customer service used to be in the old days. We were treated like VIP's. Still can't get over it. Gave us an excellent price, great Trade In price, but mostly how easy they made the experience. Everyone we dealt with went out of their way. Started out with Alicia, online sales. She gave me the exact estimate right up front and it didn't change when we came. Was a pleasure to deal with. Did what she said. When we got there were greeted by Kris and the GM Chris. Ted in Finance was so pleasant also, not pushy in any way. Kris actually came over sat with us, programmed our phone with the Jeep App and walked my husband around and showed him the service area and let us know we could come anytime for free car wash and coffee. We were given 3 years of FREE oil changes and tire rotations on the jeep we bought. ( NICE PERK) we had no idea that was part of our deal. It took me back to going places with my grandparents when I was little and everyone killed them with friendly service. The manager even called me at work Monday to say he called my Insurance and got the new car added and old car we traded in removed. We bought on Saturday late so I couldn't call right away. I was blown away he did that. GREAT PLACE TO BUY A CAR. I bought my last 2 cars at Chrysler North Olmsted. We went in there 2 days before we went to Sliman's. The salesperson told me on the phone he could beat another price I found. Told him what I wanted. Got there, he had a whole different car ready for me, with upgrades I was never shown the car I wanted, never changed his price on the car he promised me he could do a better price on. Went back & forth to the manager 3 times. Nothing changed except telling us to wait while he went back & forth. Wouldn't let me take the estimate home with me. Said it couldn't leave the building. Then kept messaging me for days about how honest his dealership is and the others aren't and they lie. His price is 100 % honest. Again, repeat customer last 2 cars bought there. Manager was 1 room away never stepped foot by us to say hello, wouldn't bend on his price. Wouldn't even let us take the price written down with us. What were we going to do, sell it? Told him as far as honesty goes you told me on the phone you can beat the price and didn't. Lost me on the honesty remark. Will return to Sliman's from now on. Still blown away by the way we were treated. Will recommend to everyone I know.
Awesome dealership! Awesome people! Keep up the great work! Joe Shrader was awesome to work with. Will recommend him to everyone we know. The Grand Cherokee is an awesome vehicle!
Things went so smoothly, I couldn't believe how easy it was to complete the purchase of the Jeep Patriot. Everything was handled on a timely basis.
Walked in knowing what I wanted and what I wanted to pay. The sales team worked hard to get what I wanted and I walked away with an awesome new sporty mini van! Coolest mom mobile in the neighborhood! Thanks Lenny!
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