Always receive exceptional service from fixed ops at CD CDJR in Kansas City! Will be back

1. Dustin Smith stated last week during test drive for transmission that the brake service would be $170. Instead it was $229 according to what Bradley Lambert stated when I got to the dealership for the appt. He further stated the service would take 2-3 days! This was a shock as I had no idea I wouldn’t be getting my vehicle back the same day. Bradley then advised me he “work it in.” 2. Dustin Smith stated last week during the test drive for the transmission jerking in final gear that the diagnostic test would be about $200. Today, according to what Bradley stated on the phone, there were no codes. He didn’t state there wouldn’t be a charge. When I arrived at the dealership to retrieve my vehicle I was stunned there was no diagnostic test charge. On the invoice it states DIAGNOSTIC FEE OF $199.95 APPLIES IF MORE THAN CODES ARE PULLED. If more than what codes are pulled? Five, ten, twenty, what? 3. What is G.O.G. What am I paying for? Why are supplies listed and charged for twice on this invoice? 4. The $229 Bradley quoted was an inaccurate statement if I paid $259.95! 5. On the third (back page) there were two line items listed. A battery check which appeared to be okay. And “Rear wiper switch stuck.” My rear wiper switch is NOT stuck and never has been. I don’t understand why this is listed. Explanation?

Kailey is a superb employee of Cable Dahmer. She provided excellent customer service on my recent visit there. Someone like her is rare today!

Adam is a real people person. He remembers names, vehicles and situations. He's the best service rep I've dealt with in some time.

J-Mac was a tremendous help in searching for a new to me Jeep! He didn’t just find one! I had my choice of a couple with all the options requested. J-Mac listened and asked me questions to get me in the best vehicle for me. I wasn’t an easy customer. Jeep come ala carte as I say so getting a used oned with all the options I wanted was basically a lottery find. He found me what I was looking for and made my decidion a hard one! Thanks for the great customer service J-Mac! Would recommend for any new or used vehicle needs! ~Sonya

I bought my Jeep from here and Christina was a great help very friendly and made sure I was comfortable with my decision. Thanks!