CarMax overall is a great way to get a deal on a vehicle. There is a large enough team to accommodate the rush of people that come in, and all are professional. Once you leave: Up to $75 rebate for getting the car detailed. Full tank of gas as expected, anything that happens within 30 days is taken care of by them with no cost. Warranty is unmatched anywhere for a used car (if purchased). And if you sell the car, CarMax will give the warranty money back to the customer! -seriously…. No reason to get a car from anywhere else. Thank you to the team! Scott, Mikey, the entire business office and the mechanics shop. You guys rock and is the reason I’ll always recommend CarMax. Oh! And got top bluebook for my trade!

My experience with CarMax was excellent. From the dealer to the manager. I was treated very. This is my first time buying with CarMax. But I it.

Third vehicle that we have bought from this CarMax store. The Expedition and the F250 we elected to ship both came in with damage which isn’t on this location, however communicating what was going on and why they weren’t available to see and test drive on the date promised is frustrating. We still completed the purchase of the Expedition but passed on the F250 we had shipped. We were reimbursed for the cost of shipping on both vehicles. That’s the bad, the good, lots of vehicles on the lot to browses through to make a good choice that fit us. Price being posted and straightforward with the out the door cost. 2 out of 3 vehicles we were from yes to driving away in less than 2 hours, not sure what happened with the truck. We are completely stocking vehicles now but would recommend to anyone looking for a vehicle, just don’t ship it.

Made a stressful car purchase easy and smooth. It was actually very pleasant. The salesman was knowledgeable and friendly.

The entire process was awful. Paid for shipping my vehicle. They changed the timeline three times with no updates on their end. I had to continue calling for updates. You rarely get a local person they have a call center that is super hard to get to a decent person. After finally getting the vehicle they agreed to refund my shipping and told me may 7 I would get it refunded to my card. I never got it. I followed up again and was told a check was physically mailed on May 19. It took until June 5 for me to spend over two hours on the phone with their corporate office before I finally got a case number and was processed my return nearly a month later. They wouldn’t give me a supervisors name or extension. They wouldn’t agree to take my information and have a supervisor call back. I do not recommend them unless you want to fight and beg for your money back that they promised you.

First time buying a car online and it was a wonderful experience! Had it shipped from NC to VA, was pre approved online for the loan, and was in and out of the store in less than 3 hours. No one believes that my Ford Edge is a 2020 with only 22,000 miles. It looks sharp and I get tons of compliments. The CarMax associate was very knowledgeable and even discussed the pros and cons of a car my son was thinking about. Virginia Beach CarMax was great and I will be a returning customer along with my son.