Koons Westminster Toyota

Purchased new tires. I was called by dealership stating I was due for oil change. I agreed and brought the car in for it. When I arrived, they told me I did not need an I was called by dealership stating I was due for oil change. I agreed and brought the car in for it. When I arrived, they told me I did not need an oil change, it was only a tire rotation at this visit. I had just purchased new tires. They said, it had been around 5K miles, so let's just rotate. I agreed. Then, the first time I drove on the newly rotated tires above 60 MPH, the steering wheel started to wobble. When I called about the wobble, I was told I had done something to the tire in my first 5000 miles and it would cost me to fix. I was not happy but agreed to pay for rebalancing and alignment. The wobble was still there after I paid for service. I called again and again they claimed I had done something to the tires (possibly hit a curb, pothole, etc.). I am the only person who drives my car and I drive about 20K miles per year and have for 25 years for work. I follow service recommendations and keep my car in good condition. I don't have time for excuses for poor work. The solution was to make yet another appointment and talk with the service manager. At this point, I was done being told there was nothing wrong with tires, it was my driving, so I went and requested copies of my service records. More

The dealership was very welcoming. When I took it in for maintenance, they saw me right away. They took my info and I went into a very comfortable waiting room. Todd sent me a text so When I took it in for maintenance, they saw me right away. They took my info and I went into a very comfortable waiting room. Todd sent me a text so I could let him know if I needed anything. More

It was easy to get a convenient appointment, even when I had to change it later. Fast, friendly service, thanks! had to change it later. Fast, friendly service, thanks! More

Didn't receive my 16 point inspection report, I had to call the dealership to have it emailed to me. call the dealership to have it emailed to me. More

Great turnaround and the recalls were fixed. These guys did an excellent job for me These guys did an excellent job for me More

It was very easy to schedule my service online, and my car was serviced in a timely manner. car was serviced in a timely manner. More

Fantastic experience from start to finish - Will removed and road blocks that occurred to make it an over the top experience and road blocks that occurred to make it an over the top experience More

This dealership is very thorough in communicating with me regarding service for my Camry and giving me information about my check up! regarding service for my Camry and giving me information about my check up! More

Fantastic people first dealership. Top notch experience from the time you walk in the door. Sales staff always greets us promptly but never pushy. Finance has always been super smooth. Top notch experience from the time you walk in the door. Sales staff always greets us promptly but never pushy. Finance has always been super smooth. Explanations of services are super thorough but not pushy. All of our questions were answered. They make us feel very at ease. More

Salesman Will was very helpful. Process was easy. Price seemed fair. Trade in after 2nd offer was fair. Process was easy. Price seemed fair. Trade in after 2nd offer was fair. More