Germain Ford of Columbus

Great service department! Car was fixed as promised and on time. Very professional atmosphere and courteous service. Car was fixed as promised and on time. Very professional atmosphere and courteous service. More

We are treated very well by Scott Cropper and will continue to deal with Germain continue to deal with Germain More

This review is just for the service department. If you value your time and pocket don’t bring your car here. They had my car for 11 days because they improperly replaced my purge valve and it malfu If you value your time and pocket don’t bring your car here. They had my car for 11 days because they improperly replaced my purge valve and it malfunctioned on my way home from the dealership after my first visit, which caused my check engine light to come on and odd noises. When I took it back the second time I only heard from Mike when I reached out first. Never tried to take the time to explain to me what happened and immediately placed blame on me as to why the check engine light came on my way home and that there was no way it was something they did. (Convenient, right?) I would try to call him, straight to voicemail, I would text him, wouldn’t hear back for almost hours. Anytime I asked when my car would be ready to take home I basically just got several different versions of “I don’t know”. After almost 11 days I had enough, paid off the car because there wasn’t much left owed (hence why I also didn’t want to dump more $ into it for whatever they had up their sleeves) and traded it into Byers Subaru down the street. Also, 60% of my bill was labor which is hilarious because they didn’t even perform most of the labor properly. I feel ripped off and overall so stupid for coming here. It sucks to spend almost a thousand dollars to not feel like a priority at all. More

John Durand was Great no hassle polite very understanding very professional at all times a true pleasure to work with made the whole buying experience smooth and easy I would highly recommend him to anyone very professional at all times a true pleasure to work with made the whole buying experience smooth and easy I would highly recommend him to anyone More

When making appointment, be sure to work with Tyler! He is knowledgeable, courteous and friendly. He is knowledgeable, courteous and friendly. More

Scott was an amazing salesperson to work with, explained everything, wasn't pushy, cared that I got the best deal, he is truly an asset to the team. Think i found my new car salesman! Absolutely love my new everything, wasn't pushy, cared that I got the best deal, he is truly an asset to the team. Think i found my new car salesman! Absolutely love my new Escape, already getting compliments! More

Fast and friendly service. The price was unexpectedly low and the work performed was as good as expected. The price was unexpectedly low and the work performed was as good as expected. More

Mike Rutledge and his crew did a great job with mobile tech doing my updates while I was at work .Thanks guys tech doing my updates while I was at work .Thanks guys More

Great and fast , complete service and checkout The staff is friendly. Helpful and professional I took my car in Quicklane which is part of Ford Great and benefits me with them able to work on a saturda is friendly. Helpful and professional I took my car in Quicklane which is part of Ford Great and benefits me with them able to work on a saturday. Thank you ! More

Excellent customer service and communication throughout the process of having routine maintenance done. I was extremely grateful for the availability of the valet service, which worked seamlessly. Each and the process of having routine maintenance done. I was extremely grateful for the availability of the valet service, which worked seamlessly. Each and every person I dealt with was polite and informative and I felt that my car was well-cared for. A great experience all the way around. More