Jaguar Land Rover Parsippany

A fantastic service experience thanks to MICHAEL BARBONE ! He were incredibly knowledgeable, explained everything clearly, and kept me updated throughout the entire process. He truly went above and beyond t ! He were incredibly knowledgeable, explained everything clearly, and kept me updated throughout the entire process. He truly went above and beyond to ensure my car was serviced properly and I felt completely confident with the repairs needed. Highly recommend . More

I've been a loyal customer of Paul Miller Land Rover for over 15 years, having owned several Range Rovers and Discoveries. The engine on my Range Rover ceased, with under 40K miles, after a light went on a over 15 years, having owned several Range Rovers and Discoveries. The engine on my Range Rover ceased, with under 40K miles, after a light went on and they advised me to ignore it. I took the issue up to Trent Miller. He didn't care. After another RR extended, which was a great experience, I bought what was then the new 2022 Discovery. Within just a few months, the windshield literally rained in. I'm not exaggerating. It was raining inside the car. Then, a few months later, just around a year old, under 10K miles, the vehicle completely died on a dark road. The electrical went out and it was dead dead. AAA Towed it back to Paul Miller and they held onto my vehicle for 6 months. Six months!!! Claimed it was the harness. I still had to pay my lease payments on a car that was no longer in my possession. How is that fair? It's not. Trent Miller did nothing, again. I filed a dispute with Land Rover, because Paul Miller took no responsibility for selling me a lemon. Then, Land Rover, under the vail of an uncaring rep, declined any responsibility. I should have hired an attorney. I still might. I literally just got the Discovery back and within 2 weeks, the dashboard would go completely dark while driving. I called service and they told me this is normal. Then, shortly thereafter, the electrical warnings are back. The Panel now reads "Stop safely, Electrical fault detected." Battery low warnings. The steering wheel is not turning. I've called for three days and have not gotten a return call. I don't feel safe in the car. I called the dealership and they told me to drive it in. I said "you need to pick it up". They said it isn't safe. I guess it was safe for me to drive, but not for them. I asked for a Service Manager, their receptionist hung up on me. I called AAA to tow it in today. I will never buy another vehicle from Paul Miller. If they don't care about a customer who has been loyal for 20 years, I can't imagine how they will treat you. Paul Miller buyer beware. I will either buy my next Range Rover (in the next two months) from another dealership, or I will buy a G Wagon. I'm sure Ray Catena will appreciate my business and treat me and my family with a little more respect. Shame on Paul Miller Land Rover. More

Gene at Paul Miller was a pleasure to work with. Easy, straightforward, and fast buying experience. Easy, straightforward, and fast buying experience. More

We had a horrible experience with this dealership. The car was advertised as 1500 miles, yet had 1900 miles. The service light was illuminated for so long that the car may not be under warrantee des The car was advertised as 1500 miles, yet had 1900 miles. The service light was illuminated for so long that the car may not be under warrantee despite it only being a year old. The car came with absolutely no gas - I mean zero. I have never had a bad experience like this in any of the dealerships I have dealt with. Zero customer service. I mean Zero. Looking to buy a car - read all of the reviews before - and run to another dealership. More

Very nice helpful follow through. Highly recommended Polite and helpful advice and phone calls. Assisted. Highly recommended Polite and helpful advice and phone calls. Assisted. More

Bob my service advisor is great. Any issue, he took my car in right away, secured a loaner car and kept me informed. Easy and thorough process! Any issue, he took my car in right away, secured a loaner car and kept me informed. Easy and thorough process! More

Great experience buying a car. Jim Pappas was extremely helpful and knowledgeable as well as the rest of the staff. I give them all a “10”. Jim Pappas was extremely helpful and knowledgeable as well as the rest of the staff. I give them all a “10”. More

Worst dealership. Gave estimate of 40000 to repair my velar. Didn’t see car for 10 days Gave estimate of 40000 to repair my velar. Didn’t see car for 10 days More

Amazing dealership experience, everyone i worked with was super helpful, nice and very knowledgeable. Would recommend to anyone in the TRI-state looking for a JLR product. I purchased from out of state and m super helpful, nice and very knowledgeable. Would recommend to anyone in the TRI-state looking for a JLR product. I purchased from out of state and my salesman’ Gene Robinson took care of the out of state registration and insurance. Great sales experience! Big Thank You to Gene and team! More

Extremely helpful and professional service staff. Issue was handled with top priority and efficiency. Very satisfied with the service extending to me. Issue was handled with top priority and efficiency. Very satisfied with the service extending to me. More