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Toyota Direct
Columbus, OH
1,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,017 reviews
December 27, 2024
Always timely on maintenance always courteous to me and from what I see also to other customers from what I see also to other customers More
by davesamuelson
Verified CustomerEmployees Worked With
December 26, 2024
Walked in without an appointment to test drive a Prius. Russell promptly greeted me, let me test drive on my own, and provided a no hassle negotiation process. The simplest transaction I’ve ever made! Russell promptly greeted me, let me test drive on my own, and provided a no hassle negotiation process. The simplest transaction I’ve ever made! More
by aseiler1
December 26, 2024
Candy was an excellent sales person as she was direct and to the point. It was a very straight forward and fast process. to the point. It was a very straight forward and fast process. More
by brian_kessler
December 26, 2024
This dealership provides excellent service. However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This t However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This time, I went in expecting to pay $179 for a 30,000 mile check-up and ended up with a $600 bill. More
by lindabarr27
Employees Worked With
I can't remember my service person's name.
December 26, 2024
Provided great advice in a friendly manner and kept me updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solu updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solution will correct the problem. The previous 2 times when I came with 2 layers of floor mats, I was told by other advisors that I need to depress the brake further even though I was depressing the brake as far as I could. I hope that I will be able to get her the next time I have service done. More
by lyonswe
Employees Worked With
December 26, 2024
Our salesman was great until after the sale. We had to run and get the trade in. He said that would give him time to clean up and fill up the car. We got back he was with someone else. We had to We had to run and get the trade in. He said that would give him time to clean up and fill up the car. We got back he was with someone else. We had to search some one down to swap the plates and then when we got in the car it was empty on fuel. We then had to wait to have someone fuel the car. This was my son’s first purchase of a new car. I wish it had went all the way with great service. More
by tamimckinley
Employees Worked With
December 25, 2024
Quick service. Nice area to wait. Polite service representative who answered all questions I had Nice area to wait. Polite service representative who answered all questions I had More
by center6313
Employees Worked With
December 25, 2024
I like service for Toyota because my dream and my real vehicle I happened i vehicle I happened i More
by mohamed dahir
December 25, 2024
Grossman and his crew are the best! Been taking care of me for 20+ years. Been taking care of me for 20+ years. More
by tmonturo
Employees Worked With
