Joseph Volkswagen of Cincinnati

Joseph VW made it so easy and quick to find the perfect car for our new driver. Ensuring safety and comfort and within our budget! Martin Morris and Mike McFarland are awesome. Highly recommend reaching car for our new driver. Ensuring safety and comfort and within our budget! Martin Morris and Mike McFarland are awesome. Highly recommend reaching out to them and they can make it happen for you as well! More

Took my car to Joseph to correct a leak from the rear main seal and driving noise at ~20mph. The work was expanded to include resealing the camshaft cover and replace front wheel bearing to correct the main seal and driving noise at ~20mph. The work was expanded to include resealing the camshaft cover and replace front wheel bearing to correct the noise. I agreed to a cost increased from 1800 original estimate to over 4k, i wanted everything fixed. When I picked up the car, I noticed no change to the driving noise and a week later, the rear main seal had resumed leaking. I returned the car to Joseph and a couple days was told that they couldn't repair the leak because the "crankshaft was walking" Apparently, too much axial play in the crankshaft causing oil to pass through seal and that next step was to replace the engine. I left the dealer thinking I needed to replace the car. Happy ending, independent found the cause of the leak - engine was overserviced with oil. Have not been able to confirm excess axial play in the crankshaft. Corrected oil level and a long road trip and the car is leak free and running fine. Based on my poor experience, I will not return to this dealership and cannot recommend them. More

As always, my experience at. Joseph VW service dept. was easy., smooth, and professionally friendly. Work, done in just a short time, was great. Thanks for everything.! Joseph VW service dept. was easy., smooth, and professionally friendly. Work, done in just a short time, was great. Thanks for everything.! More

Joseph Volkswagen was nice and respectful towards me as I have no bad complaints to any staff at Jospeh Volkswagen and everyone was very friendly and helpful have no bad complaints to any staff at Jospeh Volkswagen and everyone was very friendly and helpful More

I worked with Ryan Marcus and had a great experience! I liked the more personal, smaller dealership atmosphere. I even got my picture taken with a bow on my new car for Christmas! I liked the more personal, smaller dealership atmosphere. I even got my picture taken with a bow on my new car for Christmas! More

Service men were extremely rude and did not give me the time of day when I was supposed to get a rental car they told me to figure it out but it was already scheduled. time of day when I was supposed to get a rental car they told me to figure it out but it was already scheduled. More

Wonderful customer service and very professional, it was a great experience having the staff help me and make the transition to a new type of vehicle easier a great experience having the staff help me and make the transition to a new type of vehicle easier More

Greg and his team are always professional and deliver on time every time! Thanks Greg! time every time! Thanks Greg! More

The service department staff know me and provide straightforward answers regarding issues on my vehicle. I recommend this service department. straightforward answers regarding issues on my vehicle. I recommend this service department. More

Did not feel like I was wanted as a customer - entire buying experience felt as if the purchase was a burden to them. buying experience felt as if the purchase was a burden to them. More