Germain Kia of Columbus

Very good customer service. Was very happy with the service that was performed on our kia k5. Was very happy with the service that was performed on our kia k5. More

Always friendly service, Easy to talk to and all of my needs are always addressed. Thank you for taking the time to answer all of my questions And providing coffee and snacks. needs are always addressed. Thank you for taking the time to answer all of my questions And providing coffee and snacks. More

Great dealership! Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks are a plus! More

Very very nice and helpful , took the car home after I bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did no charge I love them 😍 thank you for everything More

Tyler is an awesome salesman. The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We n The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We negotiated a fair price for the vehicle, and I drove back up to Columbus two days later to buy the vehicle. The entire staff at Germain Kia was attentive, easy to talk to, and with no pressure tactics. They made my first brand new vehicle purchase a memorable one. More

I scheduled an appointment for a recall on my car. And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss w And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss work. I go in there they take my car, one hour and 15 minutes later They come out and tell me that they will order my part and call me to get scheduled. Excuse me, I had to schedule off work for this appointment. You knew exactly why I was coming in. You knew exactly what type of vehicle I had. Why did you not have the part? And you want me to schedule to come back and miss work again? The service manager told me to call consumer affairs with Kia. With my complaint. Because it was out of his hands how they handle things. I called consumer affairs and spent 45 minutes on the phone, they told me that each dealership is franchised and they follow their own rules. So neither place could offer me any service. They could only blame each other and that I needed to take it up with the other. More

Huge shout out to the Germain kia family. Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and pu Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and put a tow hitch on and the service department was even great. I even had a sales person from Germain toyota help us out. The Germain family should be very proud of these associates Ken Gurung, Skylar Smith, Ricardo Gomaz, and Brian Franks. If you have any questions or problems any of these guys will make sure you are 100% satisfied. Thank you! More

Attentive, listened to what I wanted and didn’t push anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done wit anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done with the new but he didn’t say a word to sway me towards the new. More

Nick is awesome! This is the second car I have from him! I hope is is available the next car I purchase! This is the second car I have from him! I hope is is available the next car I purchase! More

Excellent Service, People, and Timing! Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, C Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, Christine, and Kody. Thank you. More